Head of Operations & Business Management

Pockyt is building the AI-native infrastructure for global money movement. We give merchants a single platform to accept payments from anywhere, send money globally, and manage funds through Global Virtual Accounts and stablecoins — but our ambition runs deeper than the rails themselves. We serve a wide spectrum of merchants, from sophisticated enterprise platforms running complex multi-currency operations to the next generation of AI-powered startups, including the one-person unicorns we believe are about to reshape the global economy. Today, that means one integration, one account view, and one place to track everything. Tomorrow, it means a financial layer that AI agents can natively transact on — where money flows are orchestrated, optimized, and reconciled without human bottlenecks.

We're not building another payments platform. We're building the operating system for how value moves in an agentic, borderless economy.

We're hiring a Head of Payment Operations to own how Pockyt turns signed merchants and new payment flows into live, reliable money movement — and to make that execution fast, clean, and dependable as we scale. This is a critical senior leadership role reporting directly to the CEO, and it exists to close one of the most important gaps in the business: turning growing demand into flawlessly delivered payment operations.

You'll own the path from intake to live — merchant boarding and configuration, corridor and rail enablement, payout and Virtual Account setup — and you'll be personally accountable for delivery timelines and quality. As Pockyt's volume and complexity grow, you'll build the processes, controls, and playbooks that make operational excellence repeatable, and reduce the operational risk that comes with high-touch, manual money movement.

Pockyt is launching its card acquiring program this fall, and this role will own its operations from day one: merchant boarding and configuration, the chargeback and dispute lifecycle, reserves and funding, and daily settlement and reconciliation with our processing and banking partners.
As you prove the operating model, you'll grow into a function leader — building and leading the team that extends payment operations across new corridors, products, and capabilities. You'll work at the center of the company, partnering daily with Product & Engineering, Compliance, Finance, and Sales.

Own card acquiring operations — run the operational side of Pockyt's acquiring program: merchant boarding and configuration, disputes through representment, reserves and funding holds, and daily settlement and reconciliation against processor and network reporting
Own delivery end-to-end — take merchant and corridor requirements from intake through configuration to live, owning the timeline and the outcome so merchants activate quickly and confidently
Own merchant and payment configuration — be the senior operator accountable for configuration quality across merchants, rails, payouts, and Virtual Accounts, so execution stops depending on stretched individuals
Run daily payment operations — transaction execution, global payouts, VA provisioning, funding, settlement, and reconciliation — to a relentless standard for speed and reliability
Reduce operational risk — identify the failure points in high-touch, manual flows and put controls, monitoring, and clear escalation paths in place as volume scales
Define the metrics that matter — cycle times, delivery SLAs, quality, and reliability — and use them to continuously raise the bar
Grow the function — as the operating model proves out, build and lead the team that extends payment operations across new areas, and champion AI-assisted automation of the highest-leverage manual workflows

Serve as the operational hub across the company:
Product & Engineering — translate merchant and corridor needs into clear specs and drive configuration and rail enablement to launch
Compliance — partner on approvals, reviews, RFI loops, and controls so new flows go live cleanly and stay ahead of risk
Finance — align on pricing configuration, funding, reconciliation, and settlement
5+ years of hands-on operations at a card acquirer, ISO, PayFac, or processor, where you personally boarded and configured merchants, worked disputes through representment, and reconciled settlement files

• Deep hands-on fluency in card acquiring mechanics — interchange and scheme fees, network and dispute rules, chargebacks, reserves, settlement, and reconciliation — plus working knowledge of ACH return codes and SWIFT/wire routing
• Demonstrated ability to personally work a transaction, reconcile a settlement file, or configure a merchant account — this is a builder-operator role
• Cross-border expertise — hands-on experience with Virtual Accounts, international payouts, multi-currency flows, and the partner and rail ecosystem that powers them
• Proven ability to drive outcomes across Product, Engineering, Compliance, Finance, and commercial teams — technically fluent, clear in your requirements, and able to move cross-functional work to done
• This is a hands-on operator role, not a payments strategy, product, or partnerships role. Bonus Points

Experience building or scaling an operations function at a fast-moving or growth-stage company
Background in digital wallets, treasury, or financial reconciliation
Familiarity with RegTech, compliance operations, KYC/KYB workflows, or transaction monitoring
Rhythm: Intake → configuration → launch → measure and iterate; Daily collaboration with Product, Engineering, Compliance, Finance, and Sales
Quality bar: every corridor launched with a documented, scalable operating model; Function building: Success looks like: the card acquiring program live with clean, well-controlled settlement and dispute operations within your first two quarters; clean, reliable daily operations and faster merchant/corridor activation from your first quarter; a documented library of SOPs, runbooks, and controls the company operates from; reduced operational risk across high-touch flows; Start hands-on and grow into building and leading the team behind you as the operating model scales
Quarterly bonuses and meaningful equity , vesting over 4-years with a 1-year cliff
Plus employer-paid health insurance, 401(k) match, and unlimited PTO