Head of Recruiting & HR

Dental insurance

Health insurance

Manager of Human Resources

Join a fast-paced, people-focused environment where your leadership, communication, and strategic HR expertise help drive organizational success. We’re seeking a proactive and experienced Manager of Human Resources who thrives on building strong teams, supporting employee growth, and creating effective HR processes across multiple locations. If you enjoy solving complex challenges, improving workplace culture, and partnering with leadership to strengthen operations, this role may be a great fit.

Human Resources Leadership & Employee Relations

Serve as the primary subject matter expert for all employee relations and HR matters across franchise locations

Manage and resolve complex employee relations issues with professionalism and confidentiality

Provide leadership and guidance regarding performance management, coaching, retention, disciplinary actions, and career development

Contribute to 90-day and annual performance reviews for franchise employees

Identify HR trends and recommend solutions that support operational and organizational objectives

Interpret employment laws, company policies, and HR best practices while advising leadership and employees accordingly

Track and administer FMLA requests and employee leave programs in compliance with company policy and applicable laws

Support leadership with strategic HR planning and Human Capital Management initiatives

Recruiting, Onboarding & Employee Experience

Lead all recruiting efforts through a comprehensive and proactive hiring program

Participate in career fairs, networking events, and recruiting initiatives to attract top talent

Coordinate and oversee onboarding for all new hires across office locations

Ensure accurate completion and filing of onboarding documentation including W‑4s, I‑9s, direct deposit forms, and related records

Maintain compliant and organized employee files and HR documentation

Enhance the employee experience through engagement, development, and mentorship initiatives

Payroll, Benefits & HR Administration

Oversee payroll accuracy including timecards, labor allocations, wage garnishments, per diem, and travel pay calculations

Manage payroll-related processes and collaborate with Accounting to resolve payroll concerns

Respond to employee questions related to payroll, benefits, and HR policies

Develop, implement, and manage employee benefits programs that support cost effectiveness, competitiveness, and employee equity

Provide administrative HR support to senior leadership and franchise employees

Special Projects & Process Improvement

Re‑evaluate and enhance employee performance incentive programs

Develop video‑based training materials for employee and vendor onboarding

Improve recruiting processes for employees and subcontractors

Assist with additional projects and operational initiatives as assigned

Minimum of 3–5 years of Human Resources experience preferred

Strong knowledge of employee relations, recruiting, payroll, and HR compliance practices

Ability to handle confidential and sensitive information with professionalism

Strong leadership and relationship‑building abilities

Ability to multitask and manage competing priorities in a fast‑paced environment

Experience with HRIS, payroll systems, and Microsoft Office platforms preferred

Strong attention to detail and process management skills

Ability to travel between office locations as needed

Restoration, construction, or service‑industry experience preferred

Bachelor’s degree in Human Resources, Business Administration, or related field preferred

Ability to work in a professional office environment with frequent computer and phone use

Ability to sit, stand, walk, and occasionally lift office materials as needed

Ability to travel between office locations and attend recruiting or networking events

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC in any manner whatsoever. All sample forms provided by SERVPRO Industries should be reviewed by the Franchise’s attorney for compliance with federal, state, and local laws. We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy!