Service Writer for customer service

Service Writer Opportunity

Taylor Northeast is the mid-Atlantic and New England's premier dealer of forklifts, container handlers, railcar movers, industrial floor cleaning machines, and much more. Headquartered near Reading, Pennsylvania with multiple branch facilities from Baltimore to New Hampshire, we sell, rent, service, and rebuild a range of custom and heavy duty material handling equipment that is unlike any other company in the industry. And we are fortunate to have an equipment lineup that is backed by the best service technicians and parts support teams in the Northeast.

We are currently seeking a Service Writer for our east Baltimore, MD shop. Applicant should have experience in a service department, preferably with a background in industrial scrubbers and sweepers repair and service.

Provide technical advice and resolution of a wide range problems in a timely manner to customers

Manage warranty claims with the OEMs

Work with sales and administrative personnel to ensure the customers' needs are addressed correctly the first time

Evaluate needs of each customer on an individual basis

Continue education on new products and lines offered by the company by attending necessary training

Ability to clearly explain repair issues to customers with varying technical backgrounds

Responsible for coordinating PM schedules for all customers

Customer service skills are paramount

Strong technical background and aptitude preferably with floor scrubbers and sweepers

Experience working in a service department

Proficient with Microsoft Word and Excel

Health insurance (majority paid for by the company)

• Dental insurance
• Life insurance
• ABOUT US Taylor Northeast is proud to be a flagship member of the H&K Equipment Group, a fast-growing network of four operating companies that employs hundreds of experts at businesses located throughout the US. Our companies' primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation's busiest ports, to its largest mills, to its biggest infrastructure projects, you'll find our equipment wherever you find materials on the move.