Head of Technical Programme Management

Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle-from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
We're an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
Customers
We relentlessly increase value for customer and do the right thing for them.
We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.
Innovation
The Technical Program Manager is a critical role responsible for driving execution across Billtrust's technical program portfolio, from AI-powered product builds to cross-functional infrastructure initiatives. You will leverage AI tools and co-work agents to track workstreams, surface risk early, and keep technical teams moving, focusing your expertise on the judgment calls a program still needs: sequencing trade-offs, unblocking engineering, and translating technical complexity into decisions leadership can act on.

This role sits inside Billtrust's Strategy Office as it scales to support a growing slate of Strategic Programs/Initiatives. You'll partner directly with engineering, and hold your own in technical conversations, turning an ambiguous ask into a structured plan with clear owners and dates. This role is based in Nashville, TN, working onsite from our Gulch office. Priorities in this seat shift with the portfolio - you'll be deployed against whatever is most urgent, and you'll be expected to move fast when it changes. This is a build-from-scratch environment: the Strategy Office is standing up execution capacity, and the person in this seat will help define how technical programs get run here.

Own end-to-end execution of assigned technical programs and Strategic Programs/Initiatives , from scope definition through delivery, using AI tools to track workstreams and flag risk before it becomes a blocker.
Take a scattered list of open items and convert it into a structured plan with owners, dates, and dependencies, then chase it down to closure.
Build and maintain project plans, timelines, and status reporting for technical initiatives, including Billtrust's internal AI development portfolio. Technical Partnership
Translate technical complexity into plain-language updates for non-technical stakeholders and leadership.
Use AI co-work agents to draft technical documentation, meeting summaries, and status updates, freeing time for the judgment calls that matter.
Maintain a real-time view of program health across the technical portfolio and flag risks to leadership early.
Build reporting and dashboards, leveraging AI tools to synthesize data from multiple systems into a single source of truth.
Support the Strategy Office in scaling program management capacity as the Strategic Program portfolio grows.
Located in Nashville, Tennessee, with the ability to work hybrid out of our office in the Gulch.

• Bachelor's degree in Business, Finance, IT/Data, or Engineering.
• Systematic thinker - breaks a messy problem into parts, works it in order, and doesn't lose the thread.
• 3-5 years of experience in technical program or project management, ideally supporting engineering or product teams, or a recent graduate with strong internship or co-op experience in the same.
• Demonstrated ability to build AI into personal and team workflows to plan, track, and report on programs.
• Comfort operating in ambiguity, able to take a loosely defined ask and structure it into a plan with clear owners and dates.
• Strong written and verbal communication skills, with the ability to flex between technical and executive audiences.

Experience supporting AI product builds or technical transformation initiatives.
PMP, CSM, or equivalent program management certification.
Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We're building something special and we want you to feel supported while doing it.
Even if your work experience doesn't align exactly with the position requirements, we'd still love to hear from you. We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.