Head of Emergency Services

Do you have the career opportunities as a Manager of Emergency Services you want with your current employer? We have an exciting opportunity for you to join HCA Florida North Florida Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

The Manager ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the unit/department. The Manager monitors and evaluates the provision of nursing care in accordance with established policies/procedures and holds staff accountable for quality and clinical outcomes in support of facility objectives.

Quality

Helps create a superior clinical identity by operationalizing evidence-based practices to enhance patient safety and quality outcomes. Supports efforts to reduce variation in clinical practice and improve efficiency, effectiveness, and cost. Supports the achievement of internal/external benchmarks, accreditations, and designations.

Ensures compliance with all policies, procedures, and regulatory standards.

Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.

Manages admissions and discharge processes to ensure efficient throughput and high quality, patient-centered care.

Manages nursing practice and unit operations. Monitors and evaluates the provision of nursing care in accordance with established policies/procedures to ensure patient and family needs are assessed and met.

Service

Reviews various feedback mechanisms and helps identify opportunities to improve customer/patient satisfaction. Supports the development and implementation of strategies to elevate the patient experience.

Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve patient satisfaction.

Ensures compliance with evidence-based practices that enhance patient experience and customer service.

Collaborates with subject matter experts and other leaders to create an environment of teamwork that supports improved outcomes and service.

Supports a patient‑first philosophy and engages in service recovery when necessary.

Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance.

Represents the organization positively within the community; participates in company‑supported community/patient events and in‑services.

Manages staff scheduling. Manages operating expenses, including the utilization of supplies and equipment. Bachelor’s Degree in Nursing – preferred

Basic Life Support (BLS) – required

Advanced Cardiac Life Support – preferred

Emergency Nursing Pediatric Course (or PALS) – required

Pediatric Advanced Life Support (or ENPC) – required

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

Well‑being support, including free counseling and referral services

Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence

Savings and retirement resources, including a 401(k) Plan with a 100 % match on 3 % to 9 % of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#