Full Time - Client Services Rep
$19 - $22 per hourHomeCentris Healthcare LLC
Client Relationship Specialist - Bi-lingual Spanish/English Speaking Pay: $19.00 - $22.00 per hour
HomeCentris is a leading provider of personal home care services dedicated to improving the quality of life for our clients. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families.
Health insurance benefits
Retirement savings plan
Position Overview We are seeking a dedicated and experienced Client Relationship Specialist who is bi-lingual in Spanish/English to join our team. The Client Relationship Specialist will play a key role in building and maintaining positive relationships with our clients and their families. The ideal candidate will have a passion for providing excellent customer service, strong communication skills, and the ability to collaborate effectively with internal teams. The CRM also acts as the client's primary point of contact at the agency and understands how to navigate the agency's resources to meet the client's needs. Coordinate the onboarding process for new clients, including completing necessary paperwork, explaining service offerings, and addressing any questions or concerns.
Relationship Building: Develop and nurture strong relationships with clients and their families to ensure satisfaction with services and address any issues or concerns promptly.
Care Coordination: Collaborate with internal teams, including caregivers, nurses, and administrative staff, to ensure seamless coordination of care and timely resolution of client-related issues.
Quality Assurance: Monitor the quality of care provided to clients, conduct satisfaction surveys, and gather feedback to identify areas for improvement and implement corrective actions as needed.
Community Outreach: Represent the agency at community events, networking functions, and industry conferences to promote services and generate referrals.
Maintain accurate and up-to-date records of client interactions, care plans, and service agreements in compliance with regulatory requirements.
Previous experience in client relations, customer service, or healthcare administration (Preferred).
Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
Bi-lingual (SPANISH AND ENGLISH) - Preferred
Job Type: Full-time
Dental insurance
Health insurance
Shift:
Day shift:
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