Head of Client Support Services

For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. As an Integration Regional Service Manager (RSM) , you'll play a critical leadership role in bringing newly acquired locations into the Nextech organization. Working closely with Operations and the Integration team, you'll provide hands-on leadership, training, and operational guidance that helps new RSMs and Dispatchers succeed while protecting the high level of service our customers expect.
Travel to newly acquired locations to train RSMs and oversee Dispatcher onboarding and training on Nextech processes, policies, systems, and procedures.
Develop, coordinate, and execute training plans, ensuring key objectives are achieved within established timelines.
Provide daily and/or weekly progress updates on training, operational readiness, and team acclimation.
Coach local management on hiring, training, employee development, performance management, and discipline when needed.
Guide new RSMs in achieving office goals, operational metrics, customer expectations, and company SLA requirements.
Train RSMs to effectively manage Dispatchers, customer relationships, call scheduling, labor and material costs, reporting, and overall financial performance.
Teach new RSMs how to evaluate employee performance and conduct annual reviews with Operations Manager approval.
Support ASMs and help RSMs develop strong, capable HVAC/R technicians.
Maintain customer satisfaction and communicate customer needs across Operations, Integration, Dispatch, and field leadership.
Provide on-site support to assigned regional offices when not actively supporting an acquisition.
Manage acquisition-related projects with urgency, organization, attention to detail, and a focus on timely completion.
Represent Nextech professionally while reinforcing a culture of safety, integrity, expertise, customer-first service, and accountability.
Excellent Health Insurance options including a FREE employee only option

• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 7 paid Holidays
• 2 paid Personal days
• We're looking for an experienced HVAC/R operations leader who knows how to turn knowledge into action. Minimum of 5 years of field technical experience and/or a proven track record of relevant experience .

Previous Regional Service Manager experience strongly preferred.
Strong HVAC/R technical knowledge with the ability to provide meaningful value to technicians and customers.
Demonstrated management, coaching, and conflict-resolution experience.
Strong customer-service skills with both internal and external customers.
Ability to build rapport and establish credibility quickly with employees, leaders, and customers.
Proven ability to manage multiple priorities, organize projects, meet deadlines, and deliver high-quality work.
Positive, proactive, flexible, self-motivated, and committed to continuous improvement.
Strong computer proficiency, including Excel, Microsoft Word, Outlook, Teams, and SM-Plus .
Clean and professional appearance consistent with a customer-facing leadership role.

Apply today and help build the future of Nextech-one successful integration at a time!

Willing and able to travel up to 50% or as business needs require , including travel to newly acquired Nextech locations.
Willing and able to work from assigned office location(s).
Able to operate computers and standard office equipment, including printers, copiers, and telephones.
Able to work at a computer for up to eight hours and alternate between sitting and standing throughout the workday.
May be required to use a personal smartphone with a camera capable of scanning a QR code for two-factor authentication.