Head of Operations Management (m/w/d)

Operations Manager

The Budd Group is looking for an energetic, self-driven Operations Manager to join our dynamic team in Charlotte, NC! In this high-impact role, you will be the boots-on-the-ground operational powerhouse managing our high-value construction and post-construction specialty projects, while building lasting relationships with key clients. If you're ready to divide and conquer, run with operational blueprints, and help us maintain our stellar reputation—all while having a blast with a supportive team—we want to coach you to your next career win!

Pay: Competitive base salary + operational performance incentive plan (up to 20% bonus potential) + vehicle allowance.

Benefits: Paid time off (vacation, sick, 9 holidays, 2 floating, 1 volunteer day); medical, dental, and vision plan options; life, accident, and disability insurance; free online classes; mental health & financial support; pay on demand + cash back; English/Spanish learning.

Location/Work Type: Charlotte, NC office (1000 Amble Drive, Charlotte, NC 28206) | Hybrid (Wednesdays in-office + field management at customer/construction sites across Charlotte)

Schedule: Full-time | Flexible hours based on project needs (occasional early mornings or Saturdays with afternoon time off during the week)

Fully bilingual in English and Spanish (required); experience in commercial janitorial account management, project management, or post-construction cleaning; computer literacy; Bonuses/Perks: Performance incentive plan, vehicle allowance, mileage reimbursement, career growth opportunities, flexible scheduling for weekend work, and a supportive team environment!

The Budd Group is a family-owned, God-honoring facility solutions company that has been delivering excellence for over 60 years. Serve as a proactive Specialty Services Operations Manager, managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight.

Take an operations packet and run with it—leading project kickoffs, coordinating with subcontractors, and scheduling site resources (like scissor lifts and equipment).

Communicate daily in English and Spanish to lead field staff, resolve site issues, and direct crews safely around active construction trades.

Act as a dedicated Commercial Services Manager by keeping direct line communication open with key client accounts, conducting site walk-throughs, and preventing scope creep.

Process vendor billings and project phase completion entries in our operations software.

Bilingual Fluency: Fluent in both English and Spanish (required to effectively lead our field staff).

Background in commercial janitorial, post-construction cleaning, or account management (experience with companies like Citywide, ABM, JamPro, or Jani-King is a huge plus!).

Tech-Savvy: Comfortable with basic computer systems, daily reporting, and learning operational software (e.g., Coupa, Salesforce).

A self-motivated leader with a strong customer service approach who can work independently without micromanagement.

Certifications: Willingness to earn OSHA 30 and scissor lift certifications (paid training provided).

Flexible schedule to match project load—work a Saturday morning, take Tuesday afternoon off!

Comprehensive Compensation: Competitive salary paired with incentive packages, a vehicle allowance, and excellent medical benefits.

Hands-on training, free online classes, and clear advancement pathways to help you build a long-term career.

The Budd Group Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law or regulation.