Head of Programme Management

Job Description
Job Description Pathways Program Supervisor
Location: Wheaton, IL
Work Setting: Remote
At Blue Kite Wellness, we are committed to providing accessible, compassionate, individualized, and holistic mental health services to children, teens, and families. We strive to deliver high-quality, community-based care that meets families where they are and supports meaningful, lasting change.
We are seeking a Pathways Program Supervisor to join our clinical team. In this role, you will provide ongoing support, leadership, and supervision to Blue Kite's Pathways team members. You will also provide program oversight to ensure high-quality behavioral health services that support family stability and improved outcomes for youth.
Why Join Blue Kite Wellness?
Meaningful Work: Make a direct difference in the lives of children and families in your community.
Consistent Scheduling: Predictable hours and structured scheduling support work-life balance while fostering strong client relationships.
Professional Growth: Ongoing training, supervision, and development opportunities to help you grow your skills and career.
Supportive Culture: Join a collaborative, inclusive team that values compassion, diversity, and flexibility.
Focus on Clinical Care: Our administrative team manages referrals, client onboarding, billing, and insurance, allowing you to focus on client care and clinical outcomes.
Become part of a team dedicated to helping families thrive while building a rewarding career with purpose.

Position Overview
As a Pathways Program Supervisor, you'll play a key leadership role in supporting both our team and the individuals we serve. You'll mentor and develop Family Mentors, provide clinical and administrative oversight, ensure quality documentation and compliance, and help shape the continued growth of the Pathways Program. This is an opportunity to make a meaningful impact by empowering staff, strengthening services, and helping clients and families thrive.

Key Responsibilities
Supervise and coach Pathways staff including IHBC, IHBS, TM, and FPS team members
Conduct regular individual supervision and team meetings
Support staff with complex cases, crisis situations, and care planning
Monitor staff productivity, engagement, and retention
Ensure services follow the Wraparound / Pathways model
Review assessments, FBAs, treatment plans, and progress notes
Support implementation of evidence-based interventions
Ensure services remain family-driven, strengths-based, and culturally responsive
Ensure documentation meets Medicaid and program requirements
Maintain 48-hour documentation compliance and audit readiness
Monitor completion of required documents including: FBAs, Consents, ROIs, Treatment plans, Service notes, etc.
Assist with staff hiring, onboarding, and training
Monitor caseload distribution and service initiation timelines
Collaborate with operations and billing teams
Support program development and quality improvement
Coordinate with care coordinators and community providers
Participate in case consultations and care coordination meetings
Support staff with family engagement and participation barriers
Complete intake sessions for new clients seeking eligibility for the Pathways to Success Program

Qualifications

• Master's degree in Social Work, Counseling, Psychology, or related field.
• 3–5 years of experience working with youth and families in behavioral health or community mental health.
• At least one year of experience in a supervisory role within behavioral health or community mental health.
• Strong clinical, communication, and documentation skills.
• Ability to work as a team while providing mentorship and coaching to staff members.
• Experience providing community-based services with wraparound services is preferred.
• Knowledge of Medicaid documentation and compliance.
• Preferred candidate will hold an Illinois State License (LCSW, LCPC, LMFT) or license eligible.

Schedule Requirements
This is a full-time position with a typical schedule of Monday through Friday during daytime business hours. While the primary work schedule is during the day, occasional after-hours availability may be required to respond to urgent staff matters or provide support when necessary.

Compensation & Work Structure
This is a full-time, exempt position with an annual salary range of $70,000–$80,000, commensurate with experience, qualifications, and licensure. In addition to a competitive salary, Blue Kite Wellness offers a comprehensive benefits package and the opportunity to make a meaningful impact while growing within a supportive and collaborative team.

Benefits
Paid Holidays, Professional Development Stipend, Employee Referral Program, Paid Time Off, Medical and Dental Insurance.

Blue Kite Wellness is an Equal Opportunity Employer
We are committed to creating an inclusive environment that celebrates diversity and supports the unique contributions of all employees.

Use of Artificial Intelligence (AI)
Blue Kite Wellness may use AI-powered tools to support administrative and operational functions, such as drafting job postings, developing training materials, and preparing internal communications. AI tools are not used to make hiring or employment decisions. All employment decisions are made by qualified personnel in accordance with applicable laws and company policies.