Head of Care Management Operations

Wilsonart Engineered Surfaces

Cincinnati, OH

# Operations ManagerApplylocations: Cincinnati, OHtime type: Full timeposted on: Posted 14 Days Agojob requisition id: R-000074# **Win at Wilsonart**At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.Here, you’ll win with:Support that keeps you well* Medical, dental, and life insurance* Company-paid short- and long-term disability* FSAs and dependent care options* Vision and legal benefits* Gym discounts and wellness clinics* Tuition reimbursement—for you and your dependentsOpportunities to grow* Clear paths to promotion and internal mobility* Training, coaching, and mentorship* Development programs to support your goalsTime for what matters* Paid vacation and holidays in your first year* A culture that respects work-life balance**Job Description:****JOB SUMMARY**The Operations Manager oversees all aspects of inventory management, warehouse operations, and logistics coordination to ensure efficient and safe handling of products and timely delivery to customers. This role involves managing inventory levels, supervising personnel, maintaining safety standards, negotiating freight rates, and coordinating customer service operations. **ESSENTIAL DUTIES AND RESPONSIBILITIES*** Evaluate and maintain proper inventory levels for all products using automated computer system devices* Manage supervisory personnel.* Oversee and mange company customer service and operating metrics.* Oversee and manage the company warehouse safety program. Ensure that the warehouse receives passing grades on all safety inspections & audits. Ensure all employees are completing monthly safety trainings.* Train personnel as necessary.* Negotiate common carrier freight rates.* Oversee performance of basic human resource functions.* Oversee customer order entry, billing and Accounts Receivables.* Plan the work assignments.* Oversee scheduling of customer orders via established routes & company delivery vehicles.* Assist the needs of the customer.* Perform other tasks as required.* Maintain accurate and up to date customer pricing records within INFOR.**KNOWLEDGE, SKILLS, AND ABILITIES*** Knowledge of DOT and OSHA regulations, safety standards applicable to the work area and other pertinent rules governing work standards.* Knowledge of inventory systems and product inventoried.* Knowledge of warehousing and transportation functions.* Ability to communicate well in oral and written forms**MINIMUM REQUIREMENTS****EDUCATION:*** Bachelor's degree required or equivalent combination of education and experience; 1yr experience may substitute for 1yr of degree**EXPERIENCE:*** 4+ years**PHYSICAL REQUIREMENTS:** Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.*We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.**Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.*
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