Client Service Support Rep

Client Relations Specialist | Bristol, IN (Main)

As the Client Relations Specialist for Utilimaster (A ShyftBrand) based at our facility in Bristol, IN, you will enjoy supporting our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers. You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team. You will play a critical role in identifying sales opportunities, responding to customer inquiries, and contributing to the overall success of the team by achieving sales goals. Additionally, you will have the opportunity to work independently and as part of a team, ensuring that all customer interactions are handled with efficiency and professionalism.

Provide tailored solutions to customers

Address customer inquiries and identify sales opportunities

Ensure appropriate specifications and options based on the truck chassis

Partner with Production and maintain clear communication with customers

Engage with customers through inbound/outbound calls and email

Upsell products and services by understanding customer needs and offering recommendations

Stay updated on product and service offerings and competing solutions to provide knowledgeable support

Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process

Continually look for ways to improve efficiency and daily operations

High School Diploma or GED

Associate’s or Bachelor’s degree in business, marketing, or related field (Preferred)

1+ years of proven sales or customer service experience

Proficiency in Microsoft 365 and CRM tools such as Dynamics 365

Exceptional customer service and organizational skills

Our people are our greatest asset, and your success is our success! That’s why we provide comprehensive benefits that support your health, financial security, and work-life balance - so you can thrive both personally and professionally.

Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan

Financial Security: 401(k) with match, Disability, Life Insurance

Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

The Aebi Schmidt Group is a global leader in intelligent solutions for customers who care for clean and safe infrastructure and cultivate challenging grounds. At Aebi Schmidt USA, we are proud to offer a wide range of high-quality products designed specifically for your unique needs. Our global product brands bring you an exceptional variety of equipment for both summer and winter maintenance, airport operations, and agricultural technology. From sweepers and trailers to spreaders and snowplows, we have the equipment you need to tackle any challenge. Our dedicated workforce is committed to helping you achieve economic, safe, and efficient solutions that improve your performance and overcome any obstacle.

Our mission at Aebi Schmidt Group is to go beyond individual projects and strive for total solutions. We believe in providing you with comprehensive and integrated systems that enable efficient and effective operations. Whether you’re behind the wheel of a snowplow truck in winter, cleaning the streets in summer, keeping airport runways clear, or hauling rental equipment on a trailer, we have a custom solution to help you overcome any challenge that the environment might throw at you.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at View email address on click.appcast.io Schmidt Group uses E-Verify, which is an online system operated by the U.Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers.