Managing Head of Retail Sales

Replacement Sales Manager Pella TN, LLC | Independently Owned Pella Branch | Nashville, TN
Due to continued growth and increasing demand, Pella Windows & Doors of Tennessee is adding a second Retail Sales Manager to our leadership team.
We're seeking a driven Sales Manager to lead, coach, and develop our In-Home Sales Team. This is an opportunity to make a significant impact by building a winning sales culture, mentoring top-performing sales professionals, and helping homeowners invest in products that improve the beauty, comfort, and value of their homes.
We are looking for someone who understands both the sales process and the home remodeling industry. If you have successfully led sales teams, developed talent, and understand how home improvement projects come together from consultation through installation, we'd love to hear from you.
At Pella Tennessee, you'll join a company known for premium products, strong customer relationships, and a team-oriented culture where employees are valued and supported.

Competitive compensation, profit sharing, and car allowance.

• Quarterly incentive bonuses based off department performance.
• Medical, dental, and vision coverage with no waiting period.
• Company-paid life insurance.
• Company-paid short-term and long-term disability coverage.
• Education and gym reimbursement programs.
• Comprehensive training and career-development opportunities
• The reputation and support of the Pella brand.
• Train and implement the Pella Windows In-Home Sales Process.

Work with Director of Sales to develop total segment goals and budgets monthly and yearly.
Develop personalized goals for each rep monthly and yearly that support the company’s segmented goals set by management.
Increase sales volume, profit margin and market share for Pella products in accordance with company goals and objectives.
Manage the Replacement business to meet set company standards for closing percentage, average size order, yield per opportunity, overall dollar volume sold, product discounts, returns and allowances, and customer satisfaction scores.
Present the proper image as described by Pella management.
Maintain appropriate staffing level of sales reps to accomplish company objectives.
Directly involved with the hiring, orientation, training, performance management and employment decisions related to sales team
Handle customer issues in a professional and timely manner.
Participate in ongoing training as required by Pella TN and Pella Corporate.
Handle special projects as assigned by management.

A bachelor's degree and 2-5 years of in-home sales experience.
At least 2 years of sales management experience.
Strong computer literacy and proficiency with business technology tools.
An outgoing, energetic, and highly motivated approach to sales and customer service.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
Strong time management and organizational skills, with the ability to prioritize multiple responsibilities effectively.
Professionalism and sound judgment when handling unique customer or installer situations.
A positive attitude and commitment to delivering an exceptional customer experience.

Ability to work in both indoor and outdoor environments.
Ability to occasionally lift and handle product samples or small windows, with or without reasonable accommodation.
Ability to use laptops and mobile devices throughout the workday.

Pella TN, LLC is an independently owned Pella branch serving the Middle Tennessee market.

Ready to build your future with Pella Windows and Doors? Our Mission Statement: To enrich the lives of our team members and their families by providing world-class customer experience.

Our Vision Statement: To be the desired building materials partner by delivering a reliable, responsive, and uniquely memorable experience that exceeds our customers’ expectations.