Head of Operations & Business Management

Based at a world‑class Dexterra workforce accommodations facility, the Operations Manager is accountable for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale up to 2,000 rooms.

This role carries full site accountability and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Site Manager provides strategic leadership and hands‑on project management across key service lines, including:

Facilities maintenance

Dining and food services

Cleaning and housekeeping

Provide overall leadership and accountability for daily site operations and long‑term performance

Ensure maximum client and guest satisfaction through consistent, high‑quality hospitality services

Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs

Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources

Deliver financial oversight, including revenue forecasting, budget development, and cost control

Develop and manage staffing plans and schedules aligned with client forecasts and operational demand

Ensure profitability and financial discipline through strict adherence to approved budgets

Provide clear direction and delegation to support smooth daily operations across all departments

Has 10+ years of progressive hospitality or accommodations management experience, ideally in large‑scale hotels, resorts, workforce accommodations, or comparable environments

Possesses post‑secondary education in business, hospitality, or a related discipline

Demonstrates strong financial acumen, including budgeting, forecasting, and revenue analysis

Is highly proficient with Microsoft Office and experienced with hospitality or facilities management systems

Exhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needs

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability‑related accommodations during the hiring selection process are available upon request.

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