Customer Service Officers

Job Description Service Advisor

At Camelback Subaru, we pride ourselves on being a respected organization built on integrity, hard work, and exceptional care for our employees, customers, and business partners. Every team member is vital to our success, and we are dedicated to delivering the award-winning service and value that our community has come to expect.

Medical, Dental, and Vision Insurance

~Manage service orders and coordinate the flow of the Drive Lane to ensure customers receive timely, courteous, and effective service

Own the customer experience by handling inquiries both in person and over the phone, providing concierge-level support

Ensure technicians’ time is efficiently scheduled and service appointments are optimized

Assist in diagnosing vehicle problems and communicate effectively between customers and technicians

Maintain customer satisfaction scores in line with company standards

Support warranty claims administration and coordinate with service department staff as needed

Adhere to all company policies, standards, and applicable laws and regulations

Foster positive relationships with customers, employees, and factory representatives

Proven ability to manage customer relationships and deliver outstanding service

Consistent track record of positive customer satisfaction

Camelback Subaru is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

by federal, state or local laws.