Head of Property Operations & Facilities

Operations Manager

The Operations Manager is responsible for the efficient operation, maintenance, and long-term preservation of all physical assets of the property. The Operations Manager partners closely with the General Manager to support strategic objectives and deliver consistent, high-quality experiences for retailers, customers, and partners. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Strategic Leadership and Property Operations

Lead day-to-day facility management including direct oversight of housekeeping maintenance and other contracted service providers. Conduct routine property inspections to ensure operational and appearance standards. Provide guidance on mechanical operational and construction-related issues. Address tenant operational concerns and enforce property policies. Ensure compliance with corporate programs operational standards and tenant requirements. Manage daily performance of energy systems including lighting and HVAC. Oversee operational budgets and participate in capital planning. Manage safety programs environmental compliance and emergency preparedness. Coordinate tenant buildouts and act as liaison with contractors, agencies and local officials. Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays.

Monitor utility consumption, rate structures, and rebates using building control technologies. Manage energy systems for optimal daily performance and maintain proper scheduling of lighting and HVAC to support efficiency goals.

Financial Management

Review and approve expenses in alignment with company policy. Manage budget performance with focus on operational efficiency and cost control. Partner with the General Manager and Corporate Operations to develop annual and five-year capital plans. Manage capital projects including bidding contract management and execution.

Environmental Health and Safety

Implement and manage all EHS programs including hazardous materials emergency procedures and safety training. Maintain working knowledge of plans and conduct required contractor meetings. Oversee tenant and landlord construction projects, ensuring compliance with codes, permits, and lease requirements. Develop strong tenant relationships through pre-construction and follow-up meetings with tenant contractors. Ensure compliance with Rules & Regulations, lease requirements, and timely completion of construction. 3+ years of experience in strategic operations or commercial construction. Proficiency with Microsoft Office.

Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually. 401(k) match with immediate vesting. Ability to purchase company stock at a 15% discount. Employee Assistance Program. Macerich is one of the country's leading owners, operators, and developers of major retail real estate. Our high-quality retail properties in many of the most affluent and densely populated U.By bringing communities together, we create long-term value for our shareholders, partners and customers. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.