Human Resources Generalist (Remote-Flexible)

It will be used to fill a Human Resource Associate Special Duty Assignment (SDA) that is anticipated to end January 29, 2027.

The Central Employee Services Division (CESD) within King County's Department of Human Resources (DHR) seeks a Human Resource Associate in the Benefits, Payroll and Retirement Operations Section (BPROS). The successful candidate will provide customer service to employees on complex benefits issues by communicating accurate benefits information to employees and responding to general benefits inquiries. This Special Duty Assignment is needed in preparation for and during open enrollment season.

The ideal candidate will be highly team oriented, with a strong ability to provide excellent customer service to both internal and external customers. The Central Employee Services Division is a division within DHR that provides integrated services in the areas of Safety and Claims (Workers' Compensation), Disability and Leaves, Balanced You (Well-being) and Employee Giving, Employee Assistance Program, Benefits Strategy, as well as Benefits, Payroll, and Retirement Operations.

Maintain and communicate appropriate information to program participants and ensure the confidentiality of records is maintained according to established policies.

Provide customer service to employees by interpreting, communicating, and explaining the County's benefit programs.

Assist employees via phone and conduct benefit enrollment presentations with technical on-line tools for the benefits programs; troubleshoot PeopleSoft login issues and reset passwords during open enrollment.

Consult with other staff and many different resources for benefits policy administration.

Escalate claims issues to BPROS staff to ensure completion and accuracy. Have experience in a high-volume call working environment that is fast paced with time-sensitive deadlines and strong customer service requirements.

Have presentation skills and experience coaching and describing \"how to\" information to technically challenged employees, including experience guiding employees in the use of on-line enrollment tools.

Have strong customer service, communication, interpersonal, and collaboration skills, including the ability to work well independently and as part of a team.

Have strong organizational skills, including effective time management, project management, and planning skills,

Are able to remain calm when dealing with customers, with the ability to maintain high degree of confidentiality with sensitive and personal information while demonstrating fairness, respect, and inclusiveness.

Have an intermediate level proficiency with Microsoft Office Suite 365, to include Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Experience using internet-based software programs with demonstrated ability to quickly learn new technology tools.

Operational experience with PeopleSoft, Human Resources Management System, or other relational database systems.

This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-Monday through Friday. This position is represented by Local 117 International Brotherhood of Teamsters - Professional & Technical and Administrative Employees.

This position works a hybrid schedule of remote and onsite work, requiring work in the office at least three days a week. Hybrid work schedules are subject to change based upon operational necessity. Onsite presence will be required during the first weeks of training and the open enrollment period of November 1-15.

This recruitment is open to current King County career service employees who have passed their initial probation or appointed employees. It will be used to fill a Human Resource Associate Special Duty Assignment (SDA) that is anticipated to end January 29, 2027. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Excellent medical, dental, and vision coverage options: Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents

Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan

12 paid holidays each year plus two personal holidays

Paid parental, family and medical, and volunteer leaves

Flexible Spending Account

Employee assistance programs

Flexible schedules and telecommuting options, depending on position

Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.