Full-time Lead Dispatcher

Full-time
The Lead Dispatcher is responsible for providing leadership to dispatchers and dispatch communications and other support services to drivers to meet the freight transportation demands for day-to-day operations. This position is responsible for KPI's related to On Time Performance, Capacity Management, Equipment Management and Order Management. The Lead Dispatcher's primary responsibility is ensuring the dispatch team functions are completed daily to meet service expectations and system management of orders. In addition to providing support in day-to-day leadership and escalation support, the Lead Dispatcher is responsible for ensuring settlements are processed on time each week for closing.

Build and maintain strong working relationships with agents and independent contractors to support business operations and service continuity; Monitor service performance and help resolve operational issues such as missed pickups, late deliveries, service failures, billing discrepancies, and customer escalations. Escalate to Trucking Manager as needed
Support day-to-day drayage and intermodal operations involving ocean ports, rail hubs, and related freight movements
Manage day-to-day capacity and equipment needs and workload with dispatchers to ensure a solid load plan
Support recruiting, onboarding, and retention of independent contractors
Coordinate communications between customers, brokers for rates, and contracts
Support compliance with DOT, FMCSA, safety, and company requirements applicable to trucking operations and independent contractor networks
Support with admin issues in processing billing and/or settlement corrections
Assist with development, documentation, and improvement of standard operating procedures and workflows related to trucking capacity services
Manage day-to-day staffing needs and hours
High school diploma or GED

• 3+ years of experience dispatching class A trucks
• Basic computer skills
• Proficient with Microsoft Outlook, Word, and Excel
• Excellent organizational and time management skills
• Why The Evans Network of Companies (ENOC) is Different

People & Leadership : We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
From offering support during life's challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.

• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Supplemental Term Life Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• Monday - Friday, 8:00am - 5:00pm

Evans Delivery is part of The Evans Network of Companies, which has evolved over the last three decades from an asset heavy LTL trucking operation, into the largest asset light, independent Intermodal Drayage provider in North America. As of today, expanded operations includes Truckload, Flatbed LTL/Final Mile, Logistics & Transportation Solutions.
The Evans Network of Companies is an Equal Opportunity Employer.