Hostess/Customer Service

Room Service Host
Under the general supervision of the Patient Services Director and management team, the Room Service Host is responsible for communicating effectively, timely, and courteously with patients, family members, and staff members when distributing menus to all new admissions, obtaining meal choices and delivering/collecting patient trays snacks and tube feeding products. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. Instill Trust and Value Differences Patient and Community Focus and Collaborate.
Responsible for communicating effectively, timely and courteously with patients, nursing, and family members when obtaining meal choices to enter into the CBORD computerized Room Service tablet system, verifying patient satisfaction, identify meal service problems and assisting patients on missed meal report for menu selections each meal.
Communicates with the dietitian or dietetic technician when patient food/beverage/supplement intake is poor. Communicates patient's special requests for food not allowed on their diets or diet education.
Accurately enters and updates all meal selections/orders/preferences/special request for food in CBORD system and accurately maintains the most current information regarding patient diet orders by properly using CBORD Room Service tablet system. Maintains clean and sanitary work environment and performs cleaning and waste disposal and equipment operation duties in accordance with departmental policies and/or procedures including monitoring, rotating, and filling floor stock according to pars. Identifies safety hazards in the department and reacts to eliminate hazards quickly.
May be required to perform duties of the Room Service Call Representative as needed.
Ability to read and communicate in the English language. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and the ability to compute percentages. High School graduate or equivalent preferred. Strong interpersonal communication and customer service skills. Strong basic computer skills.

At least one-year previous food service or customer service experience is required. Speech, sight and hearing to effectively communicate by varied means including, but not limited to, telephone, in person, and fax. Work Type: Sun, Wed, Thur 4pm to 8pm Saturdays 6:15am to 3:15pm with rotating holidays
Work Shift: Variable
Union: International Brotherhood Teamsters