Head of Operations & Business Management

Supports Branch Manager or Account Manager through project planning and coordination to meet commitments on time and within resource limitations. Distinguishing Characteristics: Performs a variety of management functions for assigned account or site(s); may be assigned a rank, as defined by client contract. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified, according to business necessity.

• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Supports management through project planning and coordination to meet commitments on time and within resource limitations; with client and management approval, determines requirements, establishes priorities and monitors progress.
Evaluates project status and resource utilization; reviews status reports prepared by project personnel and modifies schedules or plans as required.
supports security planning, assessments and surveys; Assists management in the recruitment, selection, orientation, training, development and retention of high caliber staff; plans, assigns, and directs project-related work; Assists in development and administration of budget in relation to assigned account or site(s).
Assists management in maintaining a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
Within scope of client contract, project budget and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
Assists management in preparing and coordinating staffing schedules for account or site(s); reviews Security Officer site reports to verify that post orders and client directions have been satisfactorily followed; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
Performs tasks and duties of a similar nature and scope as required for assigned account or site(s).
pager or phone).

• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Associate’s Degree and 1 year of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Competencies (as demonstrated through experience, training, and/or testing):

• If required for assigned account, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned account.
• Understanding of security operations.
• Knowledge of business administration and project management principles.
• Use of personal computer and spreadsheet software.
• Ability to synthesize business/financial data and develop solutions.
• Planning, organizing and leadership skills.
• Strong customer service and service delivery orientation.
• Ability to be an effective leader and member of project teams.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle and frequent travel in the performance of duties.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Paid holidays
Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.