Client Service Rep - Part Time

Member Service Representative (Part-Time)

Location: Omaha, NE (On-site) Status: Part-Time, Non-Exempt

Position Summary

Union Pacific Streamliner Federal Credit Union (UPSFCU) is seeking an energetic, service-driven Member Service Representative to deliver exceptional experience across branch, digital, and call center channels. This role supports member transactions, manages inbound and outbound communications, and builds lasting relationships by identifying and meeting members’ financial needs for Union Pacific Railroad employees and their families nationwide.

Key Responsibilities

Deliver efficient, accurate service through ITMs (Interactive Teller Machines) and Hyosung BlueVerse software platform

Process cash transactions using teller cash recycler technology and print checks as required

Provide high-quality support for inbound calls , resolving member inquiries and service requests

Conduct outbound calls for follow-up, outreach, and relationship-building initiatives

Respond to member needs across multiple channels, including phone, email, text, member relationship management software, and in person

Open new accounts, certificates, and assist with consumer loan applications

Process mail transactions, loan payoffs, and account servicing requests

Educate members on products and services and identify solutions to meet their financial needs

Resolve account questions and issues to full completion with accuracy and professionalism

Maintain compliance with all credit union policies, procedures, and confidentiality standards

Qualifications

High school diploma or GED required

Customer service, call center, and/or cash handling experience preferred

Strong verbal and written communication skills with a professional phone presence

Ability to multitask across multiple service channels in a fast-paced environment

Detail-oriented with strong problem-solving and organizational skills

Comfortable using technology and learning financial systems

Schedule & Work Environment

Scheduled in 5-hour shifts during weekday business hours (9:00 AM – 6:00 PM)

No evenings or weekends

On-site position located in downtown Omaha (not hybrid)

Compensation & Benefits

Competitive hourly pay with opportunities for career growth and advancement

Fourteen (14) paid holidays plus accrued Paid Time Off (PTO)

Paid downtown parking

What We’re Looking For

A collaborative team player committed to delivering outstanding member service

A proactive self-starter who thrives in both inbound service and outbound outreach

A relationship builder who takes pride in creating positive, meaningful member experiences

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