Parts Specialist- Service Parts Counter

Parts Counter Specialist
Parts Jobs
Full-Time
On-site
Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. As a Parts Counter Specialist, you will deliver a superior customer experience by providing parts consultation and sales to our customers, including over the counter and shop customers.
Courteously and quickly greet all walk-in and call-in customers.
Assist customers in a consultative manner to provide the best parts solution for their needs.
Gain proficiency in parts knowledge and continue growing as new products are introduced.
Employ superior listening skills and assess customers' needs.
Advise customers of additional related parts.
Inform customers of specials and merchandising programs.
Follow up quickly with customers on back ordered items and communicate any changes in delivery dates or availability.
Initiate outbound sales calls to customers as directed by parts supervision.
Handle and process cash, check, and credit card transactions in compliance with company policy and procedures, including assuring that checks contain all required information and are approved through UTA.
Be available to work overtime on short notice and provide after hours support when required.
Successfully complete all required training.
Review will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed.
To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. High school diploma or equivalent.

Excellent communication skills both over the phone and in person
Ability to quickly pick up on different software and websites used in searching and ordering parts
Be able to act as a consultant on parts and service, rather than an order taker
Ability to become forklift certified
Prior Parts Counter experience in a similar industry
Bilingual preferred.
Safety: We value the lives and health of our team and customers above all else.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
We respond quickly to customer needs and hold ourselves accountable for results.
Delivering quality results
Exhibiting superior customer service skills
Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

• Individual Bonus Opportunities Available
• Financial Wellness Coaching

Medical, Vision, Dental Insurance
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Paid Holidays
Tuition Reimbursement
Ongoing Training
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.