Head of Operations Management (m/w/d)

Requisition No: 883565 Agency: Highway Safety and Motor Vehicle
Working Title: OPERATIONS MANAGER A - SES - 76002492
Pay Plan: SES
Position Number: 76002492
Salary: $50,000.04 Annually
Posting Closing Date: 09/28/2026
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DIVISION OF MOTORIST SERVICES

BUREAU OF RECORDS

UTC FIELD AND ADMINISTRATIVE SUPPORT

• Selected Exempt Service (SES) Opportunity*
• Internal Opportunity - FLHSMV Employees Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.
Contact Person: Raymond Hemmes, View phone number on aiapply.co, View email address on aiapply.co
The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.
Our Benefits include

Paid Parental Leave
Annual and Sick Leave Package
Nine Paid Holidays
State Health and Life Insurance
Educational Benefits
Contributory Retirement Plan
To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.
If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!
Duties and Responsibilities
The incumbent in this position is authorized to assist the HSMV Program Manager in all phases of the Records/Coding unit to include managing the Re-Evaluation, Research and Update, Mandatory Citation Coding unit, and Florida State 2 State unit to ensure that all functions of these units are performed in accordance with Florida Statutes and Department policies and procedures. Mandatory Coding Unit, manually, code Out of State Dispositions received from other jurisdictions and manually adds dispositions to driving records from the Florida Mandatory Court Report. Review and process citation errors and voids. Combine Records Unit, combine, merge, and unlick records. They scan out of state dispositions from the Mandatory Coding team. State 2 State team resolves in state and out of state duplicate records, errors due to failed change state of records requests, provide Florida reinstatement dates, update out of state reinstatement dates.
Knowledge, Skills, and Abilities

Skill in supervision, mentoring, motivating and leading staff.
Ability to research, collect, compile and analyze data to prepare reports.
Ability to make decisions and utilize problem solving techniques.
Ability to compose and edit correspondence and reports.
Ability to research, interpret and apply law, rules and procedures.
Ability to effectively manage time, meet deadlines and multi-task.
Knowledge of Microsoft Office software suite (Word, Excel, Outlook, SharePoint).
Ability to provide exceptional customer service to both internal and external customers.
Ability to correctly interpret the Florida Driver License Record.
Knowledge of state law, court procedures and processes and agency rules.
Ability to create presentations and provide training to stakeholders and Department staff.
Ability to provide exceptional customer service.
Knowledge of Citation Inventory System, Comprehensive Case Information System (CCIS), Driver Information and Vehicle Database (DAVID), Motorist Maintenance, and American Association of Motor Vehicle Administrators (AAMVA)
Knowledge of Traffic Statutes (F.S. 316, 318, and 322).
Preferred Qualifications

Supervisory and/or Management experience.
Knowledge of Florida Uniform Traffic citations and the Driver and Vehicle Information Database (DAVID)
Experience testifying in court
Experience overseeing and reviewing subpoenas.
Experience managing grants and contracts
Job Related Requirements

~ Overnight travel is required.

General Information

The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
The elements of the selection process may include a skill assessment and/or oral interview.
FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.