Parts Counter Customer Service - Full Time

Now Hiring: Parts Counter Person

At Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. Position Type: Full-Time

Schedule: Monday through Friday

Pay: $24$35 per hour - Based on experience

Sell parts to all customers, over the counter, through the shop, or on the phone.

Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.

Informs customers of companion part requirements, specials, and ensures that the customer is exposed to the full product line.

Answer phone calls, provide price quotes and other information.

Provide high level of service to internal and external customers.

Pull and fill the orders from stock.

Notify parts manager of out-of-stock parts or shop materials that need immediate attention.

Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

Notify the service advisor and the customer when special ordered parts have been received.

Follow up on back-ordered parts.

Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

Assist outside sales representatives with their orders.

Make sure all internal requests for parts are billed on service repair order.

Receive payment from retail customers or obtains credit authorization.

Ensure that all charge sales are signed by the customer.

Ensure that all customers receive their copy of the invoice.

Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.

Solicit assigned accounts by phone.

Assist with inventory management duties as needed.

Participate in all training programs that are made available.

Participate with the parts manager in maintaining a lost sales tracking program.

Inventory & Merchandising: Manage inventory accuracy, restock, and ensure proper merchandise presentation

Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Three to six months' related experience and/or training; Basic computer knowledge required.

Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively to customers or employees of organization

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Certificates, Licenses, Registrations Automotive Service Excellence (ASE) Certifications preferred Medium/Heavy Truck Parts Specialist Certification preferred Valid Driver's License required; Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally exposed to moving mechanical parts and outside weather conditions. If you want a role where you're valued, supported, and able to grow, this is it. Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.

Hunter Truck