Information Technology Help Desk Technical Support

Stark State College is seeking a motivated, technology-focused, and service-oriented Help Desk Services Specialist to provide Level I technical support and troubleshooting assistance to students, faculty, and staff. The successful candidate will serve as a key resource for resolving account, software, email, portal, and system-related issues while delivering exceptional customer service through in-person, phone, and online support. Through strong problem-solving skills and collaboration with IT teams, this individual will help ensure a reliable and supportive technology experience for the Stark State community.

This hourly position can be expected to work Monday through Thursday 9:30 AM to 6:45 PM and Saturday 8 AM to 1 PM.

The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. If you thrive in a fast-paced technology environment, enjoy solving problems, and have a strong commitment to customer service, you’ll fit right in. Strong troubleshooting skills, clear communication, and the ability to support students, faculty, and staff across a variety of systems will help you excel in this role.

Provide Level I technical support and troubleshooting assistance to students, faculty, and staff through in-person, phone, and online support channels.

Resolve account access issues, password resets, software application questions, email concerns, and portal-related technology issues.

Assist users with College systems including Banner, Self Service Banner, Outlook, Gmail, Reftab, and other administrative and academic technology platforms.

Evaluate, document, and elevate complex technical issues to appropriate IT teams for Level II support.

Create and maintain user support resources, including help guides, manuals, videos, and online troubleshooting materials.

Support the operation of the Help Desk ticketing system and assist with tracking, managing, and resolving service requests.

Provide guidance and support to Help Desk Student Assistants while promoting excellent customer service practices.

Associate degree in Information Technology or a related field preferred. In lieu of an associate degree, a high school diploma or equivalent with a minimum of two years of IT-related experience will be considered.

Minimum of one year of professional experience supporting communication software, internet applications, web browsers, and email platforms such as Outlook Web Access or Gmail.

Experience providing technical support, troubleshooting user issues, and assisting with technology-related problems.

Full-time employees can expectexcellent medical, dental & vision coverage

paid life and AD&D insurance

state pension/retirement (OPERS/STRS)

paid time off, sick leave and paid holidays

paid Stark State tuition, tuition reimbursement and employee assistance program