Short Term Disability Claims Processor

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

As a Claims Analyst supporting the Voya Leave Management (VLM) department, you will guide claimants through their integrated process of leave with empathy and clarity. Your primary focus will be on Short Term Disability, Family Medical Leave (FMLA) and other paid leaves. You will ensure a high standard of service while maintaining compliance with all regulatory requirements.

Analyze and determine claim payments in an accurate and timely manner

Claim decisions on non-complex disability claims

Communicate clearly and professionally via phone and email

Support additional projects and responsibilities as needed.

1year of experience in FMLA or unpaid leave claims management.

• 2 years of experience in short-term disability or paid leave claims management
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Bachelor’s degree

#annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$Voya benefits are designed to help you do just that. To help you and your family be well and stay well.

Health, dental, vision and life insurance plans

• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

Appreciation and understanding of the financial services industry in order to make sound business decisions.

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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