Head of Innovation and Analytics

Are you passionate about understanding customer needs and driving innovation through data? Join our Consumer Banking Customer Analytics team, where you’ll collaborate with creative thinkers and problem solvers to deliver impactful research and insights. This role offers significant opportunities for career growth, skill development, and the chance to make a real difference for our customers and business.As a Quant Analytics Manager on the Customer Segmentation & Research team, you will guide end-to-end quantitative studies that inform product and business strategy. You’ll leverage your expertise in SQL, Python, and statistical methods to analyze diverse datasets, synthesize findings, and deliver executive-quality insights. Your work will help shape the next generation of research, drive process improvements, and foster a culture of empathy and innovation. You’ll partner closely with product leadership, senior business executives, and cross-functional teams to champion user experience and integrate research into design and development.Lead quantitative research studies, including survey and big data analysisCollaborate with internal and external stakeholders, including senior executivesDrive process improvements and contribute to the vision for researchCommunicate findings clearly and deliver top-quality insightsChampion user experience research and integrate into product developmentTrain and mentor junior team membersRequired Qualifications, Capabilities, and Skills:5+ years of experience planning and executing user research studiesStrong programming skills in SQL and/or Python; experience with large datasetsProficient in statistical concepts and methodsStrong analytical, problem-solving, and communication skillsExperience mentoring and training junior team membersAbility to drive multiple initiatives with minimal guidanceFamiliarity with banking and finance preferredExperience with B2B research a plusPreferred Skills and Qualifications:PhD/Master or equivalent in Statistics, Mathematics, Computer Science, Data Science, Social Science, or relevant fieldsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.