Head of Product | Tech

provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

The Senior Product Manager independently leads product strategy, customer discovery, roadmap execution, and product delivery for strategic software solutions within Nelnet's Education Services portfolio. This role partners closely with engineering, design, customer success, sales, and executive leadership to identify customer needs, define product direction, and deliver scalable solutions that create measurable value for K–12 school districts. Own and execute the end-to-end product strategy, roadmap, and delivery for strategic software solutions.

Lead customer discovery efforts, including customer interviews, field research, usability testing, and market analysis to validate problems and define product opportunities.

Translate customer insights into prioritized product requirements that balance customer value, business objectives, and technical feasibility.

Define, track, and optimize product success metrics to drive adoption, engagement, customer satisfaction, and business outcomes.

Partner closely with engineering and UX to deliver scalable, high-quality solutions through iterative Agile development.

Identify opportunities to leverage artificial intelligence and emerging technologies to improve customer experiences and create differentiated product capabilities.

Collaborate across cross-functional teams to align product priorities, drive execution, and deliver customer value.

Build strong relationships with customers and serve as the voice of the customer throughout the product lifecycle.

Influence cross-functional product strategy and roadmap decisions through data-driven recommendations and customer insights.

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, Education, or a related field.

5+ years of product management experience leading SaaS, cloud-based, or enterprise software products.

Demonstrated success leading customer discovery and translating customer insights into product strategy and roadmap decisions.

Experience bringing software products from concept through MVP, launch, and continuous improvement.

Experience partnering with software engineering and UX teams using Agile development methodologies. Experience using qualitative and quantitative data to drive prioritization and product decisions.

Experience in K–12 education, EdTech, SaaS, or enterprise software.

Experience with interoperability, data platforms, APIs, or system integrations.

Experience with AI-enabled software products or data-driven applications.

Experience working directly with customers to validate product-market fit.

Customer Discovery & Product Validation

Data-Driven Decision Making

Agile Product Development

Customer-Centric Problem Solving

Artificial Intelligence & Emerging Technology Awareness

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at View phone number on click.appcast.io or View email address on click.appcast.io .

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.