Remote Travel Customer Service Concierge

About the job Remote Reservation Specialist

Adventures by Americais a professional travel services company specializing in leisure travel planning, including destination weddings, honeymoons, cruises, family vacations, and resort stays. We partner with established travel suppliers to coordinate customized travel arrangements for our clients.

We are seeking organized, customer-focused individuals to join our team as Remote Reservation Specialists. In this role, you will assist clients with researching options, coordinating travel reservations, and ensuring booking details are accurate and complete while working in a remote environment.

Assist clients with planning and reserving travel such as accommodations, cruises, tours, and packaged vacations

Provide general destination information and travel recommendations based on client preferences

Communicate with travel suppliers to confirm availability, pricing, and reservation details

Respond to inquiries through phone, email, and online communication platforms

Follow company procedures for quoting, booking, and service

Strong communication and customer service skills

Comfortable working independently in a remote setting

Basic computer proficiency and reliable internet access

Prior travel industry experience is helpful but not required; training is provided

Remote work environment

Structured onboarding and ongoing training

Access to industry tools and supplier partnerships

If you're passionate about customer service and excited about assisting clients with their travel plans, now is the time to consider joining our growing remote team.