Investigator (Remote/Telework)

Command Investigations LLC is seeking an Insurance Claims Investigator with a minimum of one year of experience to become part of a dynamic team. This is a great opportunity for individuals with prior claims investigation experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

Pay: $23-$30 per hour (varies based on state)

Casework will be anywhere within 2 hours of the job listing location.

In this role, you will conduct claims investigations by gathering evidence, interviewing the parties involved, documenting findings, and preparing comprehensive, detailed reports for client review. Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases.

Conduct complex field investigations involving multiple claim types.

Deliver clear, client-ready reports that meet Command's quality standards.

Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.

Operate safely and remain alert while driving during field assignments.

Special Note: This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.

Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook.

We’re looking for investigators who are driven, professional, and dedicated to uncovering facts with accuracy and integrity.

Demonstrate at least 1 year of field investigations experience, including face-to-face recorded statements and report writing. Travel across multiple states as needed to complete case assignments. Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states). Ability to effectively use computers and digital tools, including navigating websites, entering and retrieving information from web-based systems, and troubleshooting basic technical issues required.

Independently, organize casework and schedule while also providing excellent customer service and demonstrating strong interpersonal, organizational, and multi-tasking skills.

Adapt to variable schedules - including nights and weekends when required. Being flexible to work overtime and a willingness to work the required schedule are preferred.

Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required for employment.

A minimum of 1-3 years of Claims, SIU, or adjusting experience. Other related experience should be indicated on the application.

An Associate’s or Bachelor’s degree in Criminal Justice or a related field.

Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.

Understand investigative processes, insurance law, and claim procedures.

English speaking required. Proper photographic recording, video recording, and audio recording equipment. Measuring tools and safety equipment is also preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.

The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry.