Temporary- Social Media Writer

CX Writer
Join to apply for the CX Writer role at Warner Bros. Welcome to Warner Bros. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers, creators, and dreamers bringing characters to life and imagining what’s next.

As a Customer Experience (CX) Writer on the CX Content Strategy team, you’ll research and write support content about WBD streaming products for our customers and our customer service team. This writer will prepare and craft support content for global launch efforts within the Warner Bros. Discovery organization, including the help center, digital assistant, and customer‑facing messaging. You’ll distill complex material into simplified text, be comfortable with technology and apps, and lean into new and evolving technologies.

Research and write content that enhances the WBD customer experience across our communication channels: chat, phone, digital assistant, help centers, and primarily focus on social media, email, and the digital assistant.

Support and author primary inputs for generative AI solutions, crafting content that balances customer needs and incorporates gen AI/LLM best practices.

Collaborate with a focused and fast‑paced team to craft support content that answers common customer questions and solves customer problems.

Write and edit content to support global expansions, new devices, software updates, promotions, partnerships, shows/movies, and more.

Partner with our Customer Experience pillars (Learning and Development, Launch Readiness, Data & Insights, Operations, Tools and Technology) to understand common support issues and address them in our social content.

Leverage multiple data sources to provide data‑driven analysis and support recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to uncover the most successful approaches.

Bachelor's degree in Communications, English, Journalism, or related field

3‑5 years of experience writing online help content for a consumer product (ideally, software)

Customer support experience

Experience in conversational design and generative AI content creation

A self‑starter and creative problem solver, with the ability to write content quickly

Passionate about building and cultivating a best‑in‑class customer experience

able to balance multiple projects in a fast‑paced, deadline‑driven environment

Proficient using quantitative data and qualitative feedback to identify opportunities and inform recommendations

Possess an empathetic, customer‑first point of view

Flexible and quick‑to‑pivot when business needs change

Fluency with broad range of CX technologies and tooling used to write, optimize, and publish support content (including, but not limited to content management systems, digital publishing platforms, localization and analytics software, and chatbot platforms)

Embraces new technologies and where possible incorporates them into day‑to‑day tasks (including, but not limited to prompt engineering with AI solutions and visual AI technologies)

An appreciation for media and pop culture

Other rewards may include annual bonuses, short‑ and long‑term incentives, and program‑specific awards. Discovery provides a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time, and vacation.

We are an equal‑opportunity employer and make decisions with regard to hiring, placement, promotion, termination, compensation, benefits, and any other aspect of employment on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

Championing Inclusion at WBD
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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