Hospital Liaison, Home Care, Part Time

Marketing

Full-Time

On-site

Join our team as a Health Services Liaison (Weekends/Holidays) and help connect senior adults to the care they need. Build relationships with hospitals, physicians, and community partners while coordinating referrals and admissions for rehabilitation, assisted living, home care, and hospice services.

The Health Services Liaison – Weekends/Holidays position is responsible for developing and maintaining a collaborative partnership with case managers and discharge planners at local regional hospitals, rehabilitation centers, surgical centers, and personal care/assisted living communities. As a liaison for Health Services generating referrals to The Highlands at Wyomissing, this position provides external community outreach and education with physician practices and professional and service organizations to generate referrals and leads. The Health Services Liaison conducts medical reviews and evaluations and collaboratively assesses the financial approvals of prospective referrals. This position supports Aspire for Well-Being® Rehabilitation, Assisted Living, Personal Care, Home Care and Hospice maintaining census and/or achieving budgeted occupancy goals.

Verify insurance and financial approvals of referrals and move referral quickly through the admission process.

Contact and provide information sessions (lunch & learns) to physician practices, TSU, Hospital Discharge Planners, other professional health care and community organizations.

Communicate to appropriate staff members the clinical status of Highlands residents in acute and post-acute care.

Track, assess and visit Highlands' residents in the hospital on an as needed basis to assess residents for discharge to appropriate level of care.

Review potential admissions with Rehabilitation, Personal Care, Assisted Living, Home Care and Hospice leadership to recommend move in/or admission to appropriate level of care within regulatory compliance.

Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Knowledge regarding the nursing process and its application, including the assessment, planning, implementation and evaluation of nursing care.

General understanding of Home Care and Hospice admission criteria.

Strong follow-up skills and ability to work with little or no supervision, exhibiting strong proactive and efficient work ethic.

Comfortable and agile working with technology; proficient in MS Office and other applications.

Superior relationship building and influencing skills in high-profile environment.

Takes pride in our community.

The Highlands' Traditions (Customer Service Expectations):

Projects a positive image and energy. Goes above and beyond to exceed customer expectations.

This is a part-time position responsible for providing weekend and holiday coverage. Typical hours range from approximately 8 to 16 hours per weekend and 4 to 8 hours per holiday, although additional hours may be required based on business needs. Travel :

This position requires occasional local travel to meet with prospective residents and clients, referral sources, hospitals, rehabilitation facilities, physician practices, and other healthcare or community organizations. When in-person visits are not required, certain job duties may be performed remotely. Employees must be able to travel locally as needed to fulfill the responsibilities of the position.

High school Diploma or GED (Required)

Associate’s/2-year degree in Business Administration, Marketing, Social Work, Human Resources, or Nursing (Required) Bachelor's (Preferred)

3-5 years’ experience in healthcare marketing or senior housing

Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

Medical Screening

FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)

Immigration and naturalization (I-9) Clearance

Visual acuity must be adequate to perform job duties, including reding information from printed sources and computer screens. The employee is occasionally required to climb, bend, crouch, squat, crawl, balance, pull with force, pull above head, pull above shoulder, lift from floor level up, lift from waist level up, lift about shoulders/head, lift 50 lbs. maximum; life, push, pull with assistance (mechanical or co-workers) the weight of the average patient specific to department.

May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.