Service Concierge Customer Support Position

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

The Clerk / Skilled Nursing Concierge is often the initial contact and first impression that many people have of the Skilled Nursing Center in Sunrise Senior Living. The Clerk / Skilled Nursing Concierge is responsible for clerical duties that support the Skilled Nursing Center's operations to include but not limited to maintaining medical records system and filing. Responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state and local standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our guests/residents.

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Concierge Skilled Nursing Duties

Oversees the Skilled Nursing Center entry area for visitors, families and guests/residents, extends a warm welcome and greeting.

Serves as the telephone receptionist for the Skilled Nursing Center while meeting and/or exceeding hospitality and quality service standards.

Assists guests/residents, families, visitors, physicians and Skilled Nursing team members as requested with information, supplies, records and messages.

Performs clerical duties for the Skilled Nursing Center.

Documents monthly physician orders on guest's/resident's chart.

Sends get well cards to residents in the hospital.

Orders Memory Flower for any residents that have passed away.

Maintains complete and accurate medical records in compliance with Sunrise Senior Living, Federal, State/Provincial, Local regulations and regulatory agencies and the standards of excellence promoted by the American Medical Records Association.

Assembles and completes all new charts with guest/resident assigned medical records number, name, physician's name and/or other information pertinent to the guest/resident.

Maintains guest/resident charts according to Records Procedure Manual to meet regulations and to ensure ease of handling.

Establishes and maintains a chart alphabetical filing system for both current and discharged guests/residents in the medical records office.

Manages discharged guest's/resident's charts as outlined in Medical Records Procedures Manual; Completes all necessary information in the Death Registry when a resident expires.

Provides Administration and Nursing leaders with statistical compilation of data as required.

Risk Management and Safety

Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; Practices safety procedures at all times including Personal Protective Equip (PPE), fire extinguishers, Safety Data Sheets (SDS), Lockout Tagout procedures.

Identifies potential hazards and maintains a safe environment for guests/residents and fellow team members.

Demonstrates knowledge of emergency policy and procedures.

Guest/Resident, Family and Visitor Relations

Responds to guest/resident, family, visitor's inquiries, concerns in a timely and professional manner using the Problem Resolution process.

Communicates and assists other skilled nursing team members to accomplish guest/resident care plans.

Maintains and protects the confidentiality of guest/resident information.

Training, and Contributing to Team Success

Commits to serving our guests/residents and visitors through our Principles of Service.

Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.

Participates in annual in-service as set forth by federal and state/provincial regulations.

Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

Building Customer Loyalty

Building Trust

Planning and Organizing

Quality Orientation

Proven customer service experience and skills preferably in a skilled nursing / long term care environment

Experience in medical records system preferred

Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications

As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life.

Medical, Dental, Vision, Life, and Disability Plans

Retirement Savings Plans

Paid time off (PTO), sick time, and holiday pay

myFlexPay offered to get paid within hours of a shift

Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

Sunrise considers the health and safety of its residents, family members