Compliance Liaison Temporary

At the ASPCA® (American Society for the Prevention of Cruelty to Animals), we’re proud to work with a broad and talented team of professionals who help drive our mission to prevent animal cruelty and promote their well-being across the country. Since 1866, we’ve been at the forefront of animal welfare, and every member of our extended team contributes to our hands-on work, advocacy, and education efforts. By working with the ASPCA, you’re helping improve the lives of animals and the people who care about them.

The Temporary Patient Liaison (TPL) is a vital member of the Community Medicine(CM) team who works directly with clients and the medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all. The TPL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. Temporary Role Details:

This is a temporary, contingent position and the person hired will be employed through a third-party staffing agency.

The target hiring range for this temporary role is $25.86 per hour and may be modified in the future.

Full-time availability is needed Monday through Friday, 7:30a-5p.

If the position is based at our Queens Community Veterinary Clinic (CVC) located at 36-02 14th Street in Long Island City.

This temporary position is estimated to be from July 27, 2026 through September 4, 2026.

Customer Service

Maintain a clean, stocked and organized lobby

Manage client check-in to ensure smooth/efficient morning intake process

Accurately and efficiently enter client and patient information into database

Provide and/or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options, and decisions

Accept payments for services and ensure cash register is balanced daily as needed

to remove obstacles to care and improve appointment compliance

Medical Support

Assist with outpatient exams by taking patient medical history

Act as a scribe as appropriate to increase efficiency of the medical team

Clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment

Restock medical supplies as needed

Assist medical team with translation service coordination as needed

Agile and flexible work style to support a fast-paced work environment with shifting short term and long-term priorities

Experience using a computer and navigating software applications

Must display a track record of timely and accurate data entry

Outstanding customer service skills

Language

English (required)

Bilingual (Spanish) strongly preferred

Education and Work Experience

High School Diploma or GED equivalent required

Experience in community services, customer service, community organizing, advocacy or related field preferred

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If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community .

The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; Our EEO Policy:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Family and Medical Leave Act (FMLA) ;