Head of Operations & Business Management

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
‎ We are seeking an experienced Operations Manager with a proven track record of leading large-scale warehouse operations, optimizing performance, and building engaged teams to deliver exceptional customer service and operational excellence in a fast-paced 3PL environment.
Supervise and develop the performance of your team through effective training, coaching, and motivational strategies

• Conduct regular performance evaluations and provide timely feedback to team members
• Implement strategies to ensure the highest quality of work, optimize warehouse efficiency and productivity, and meet or exceed KPIs (Key Performance Indicators)
• Ensure safe operations and healthy environments for employees, customers, vendors, and visitors
• Help maintain the security of the warehouse and assure the integrity of inventory
• Implement continuous improvement action plans
• Be flexible to work overtime and perform other responsibilities as needed

Minimum 5 years of progressive management experience in a warehousing, distribution, manufacturing, or 3PL environment.
Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Manufacturing, or a related discipline.
Proven track record of leading leaders, including the development and management of supervisors and cross-functional operational teams.
Demonstrated success managing operations with a workforce of approximately 75-200 associates across multiple departments; experience in larger-scale eCommerce operations will also be considered.
Previous operations leadership experience within a multi-client 3PL environment strongly preferred.
Strong record of driving employee engagement, operational performance, and creating opportunities for team growth and development.
Knowledge of Lean, Six Sigma, and Continuous Process Improvement methodologies, with experience implementing operational improvements
Experience leading distribution center or manufacturing operations with responsibility for productivity, quality, safety, and customer service metrics
Minimum 2 years of Warehouse Management System (WMS) experience; Strong communication, coaching, and stakeholder management skills with the ability to influence at all levels of the organization.
Bilingual English/Spanish is a plus.
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $85,000 - $100,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience,skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.