Service Concierge Customer Support Position

Membership Concierge III
The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Job Duties and Responsibilities

Facilitate check-in process for members and guests entering club
Monitors, handles, and delegates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Proactively builds relationships with members and guests, regularly creating over the top service experiences
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
Communicates with members and prospective members via email or phone in a manner aligned with our brand
Completes administrative duties, club paperwork and cash drawer reconciliation
Position Requirements

High School graduate or equivalent
Minimum of 1-year customer service experience
Minimum of 1-year sales experience
Completion of Membership Sales Certification within 60 days of hire
Completion of Retention Specialist Certification within 60 days of hire
Preferred Requirements

Bachelors Degree in Hospitality or related field
Fitness industry knowledge
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.