Customer Experience/Service Writer

Dealership: L0455 Kia of Frisco Kia Frisco Join one of the largest Kia dealerships in Texas. Kia Frisco is growing, and we're looking for a customer-focused Service Advisor who thrives on building relationships, following proven processes, and delivering an exceptional service experience.
What You'll Do As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Keeping customer informed of service specials, completion times and service expenses.
What You Bring 1 or more years of previous Service Advisor experience
1 or more years experience as an automotive technician a plus
A team player who is focused on providing exemplary customer service
1 year of mechanical understanding of an automobile
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
High School graduate or equivalent, 18 years or older required. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. Join us as we accelerate towards growth in automotive and beyond!

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