Head of Operations **URGENT**

The Operation’s Manager is to assist the Property Manager in the day-to-day operations of the Association. During the day shift, the Operations Manager oversees the status of deliveries, construction, moves and various other issues that need constant monitoring. During the evening shift the Operations Manager will ensure all contractors are off the property by 5 p.m. (checking all related common hallways for construction debris), retrieve packages from Receiving for residents, relieve the Front Desk Manager as needed, assist all Residents with issues that do not need the Property Manager’s involvement, regularly walk the property checking all areas to ensure proper operation/safety and investigate/report any incidents that may occur during the course of the shift. The Operations Manager is responsible for notifying the Property Manager and Maintenance Supervisor whenever a mechanical malfunction or emergency occurs.
All employees must be courteous and respectful to their fellow employees, residents, and guests.

• All employees must contact the Management Office if they are late or absent.
• Any safety issues must be brought to the attention of the Property Manager immediately.
• All employees must attend the mandatory bi-monthly staff meeting.
• Supervise all moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the properties Regulations, reporting any damage to common areas immediately to the Property Manager.
• Assist all Unit Owners, Residents and Guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance.
• Retrieve packages for the Residents from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police emergencies and assist as necessary.
• Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report.
• This position requires being properly relieved before the end of the shift. If the relieving Operations Manager or roving security officer (on 3rd shift) does not report to work on time, the on-duty Operations Manager must stay on duty until relief arrives.

Minimum of High School diploma. Experience as a manager managing the Property or building operations, such as staff and service contracts, resident retention and resident improvements is preferred.

• Strong working knowledge of customer service principles and practices.
• Proficiency and working knowledge of Microsoft Office Applications.
• Multiple language fluency preferred.

The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.

• Ability to detect auditory and/or visual emergency alarms.
• Ability to work extended/flexible hours and weekends based on project requirements.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. we will respond in accordance with Local Law 144, within 30 days.