Network Support / IT

Vermont Federal Credit Union values each individual and their unique abilities and strengths to help form the foundation of Vermont Federal’s culture. As an organization, our stated Purpose is to help Vermonters prosper, no matter where they may be on life’s journey. Every employee at Vermont Federal Credit Union contributes in their own way to achieve this goal and is set up for success in a fun, supportive, and collaborative environment. We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented, and enjoy working as part of a team. If you are interested in a career in the financial service industry and want to make a difference in your community, we want you to be part of our team.

Network Administrator - South Burlington, VT:
Vermont Federal Credit Union is recruiting for a Network Administrator out of our South Burlington Operations Center. This role is on-site in our South Burlington Headquarters location and at times will also work onsite in our branches across Vermont. This role also requires participating in after-hours maintenance windows, and support during critical incidents or emergency response. The Network Administrator is responsible for maintaining, security and optimizing the Credit Union’s enterprise network and systems infrastructure across a multi-site environment. This role supports routers, switches, firewalls, VPNs, SD-WAN, wireless networks, telephony, cloud services, and critical business systems.
Configure, maintain, troubleshoot, and optimize enterprise network stack, network performance, site-to-site and remote access connectivity. Prepare and maintain network documentation and diagrams; support co-located infrastructure and partner with third-party vendors as needed. Contribute to network architecture design while maintaining existing architecture standards.

Administer server environment, virtualization infrastructure, client solutions, endpoint management, backup, disaster recovery, business continuity tooling, and related infrastructure platforms.

Implement and maintain security best practices across network and server infrastructure. Administer and support identity and authentication technologies. Assist with vulnerability remediation, security audits, access control initiatives, and incident response support.

Administer network security policies. Support enterprise wireless platforms including wireless troubleshooting, coverage/performance analysis, and secure access configuration.

Administer network and systems monitoring platforms. Identify trends, reduce alert noise, improve visibility, and help ensure stable operation of business-critical technology services.

Administer and support unified communications stack, delivering seamless telephony, mobility, and electronic mail functionality. Monitor telephony system performance, call quality, and uptime, proactively identifying and resolving issues. Configure and support IP phones, softphones, and contact center solutions.

Participate in infrastructure upgrades, migrations, service improvements, and user-impacting changes. Provide escalation support; coordinate vendors and service providers; Participate in 24/7 emergency support coverage and help maintain appropriate on-call readiness for critical issues.

Three to five years of experience administering and troubleshooting medium-sized enterprise networks and systems.

A bachelor’s degree in information technology, computer science, or a related field, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Cisco Certified Network Associate (CCNA) and CompTIA Security+ are required or must be obtained within an approved timeframe.

Experience supporting enterprise networking technologies, including routing, switching, VPN, wireless, DNS, DHCP, and network security.

Experience administering Microsoft 365, Windows Server, endpoint management, telephony administration, and identity and access management technologies.

Experience with firewalls, monitoring and alerting platforms, email security, authentication protocols, and related infrastructure technologies.

Strong communication, relationship-building, and problem-solving skills with the ability to communicate effectively with both technical and non-technical audiences.

Ability to work on site, travel to branch locations as needed, participate in after-hours or weekend support, lift up to 50 pounds, and work in confined spaces such as network closets when supporting equipment or infrastructure.

CCNP, CISSP, AZ-104, AZ-305, PMP certifications are preferred.

Familiarity with Azure administration, VMware virtualization, SD-WAN technologies, Cisco ASA, Cisco Firepower/FMC, security monitoring, incident response, project management, and experience in financial services, banking, or credit union environments is preferred.

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Vermont Federal Credit Union we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. J-18808-Ljbffr Vermont Federal Credit Union