Caregiver: Support Care

We are excited to announce an opening for Patient Care Specialist II in our Bonita Springs, Florida clinic! The Patient Care Specialist II performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional service to patients, families, and staff.

Collects and processes copayments following standard cash-handling and reconciliation procedures.

Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.

Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.

Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.

Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.

Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.

Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.

Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.

Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.

Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.

Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.

Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.

Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.

Supports the Practice Manager and care team with assigned administrative tasks.

Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.

Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics.

Demonstrates excellent guest service to internal team members and patients.

High school diploma or GED required.

• 2+ years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems (Athena preferred), insurance verification, and medical terminology.
• Monday- Friday, 8:00 AM to 5:00 PM EST.

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

Health, Dental, and Vision Insurance

• 401(K) Retirement Plan with Matching
• Employer-Paid Life Insurance Short & Long-Term Disability
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information.