Pension Claims Processor

At Securian Financial the internal title for this position is Customer Benefit Payments Specialist.

At Securian Financial the internal title for this position is Customer Benefit Payments Specialist.

When you’re a Securian Financial employee, you’re part of a hard-working, high-performing, bright-thinking, make-things-happen family. We work in a fast-paced, ever-changing environment where claim information must be processed quickly, accurately and efficiently.

We guarantee very high standards of performance to our customers and strive to exceed those standards. Pursue the most effective means of investigating claims by applying problem-solving skills to identify appropriate claims approaches and utilizing available resources to reach claim decisions.

Monitor the course of the investigation, advising all interested parties of the status during the claim process.

Evaluate investigation results and authorize payments and summarize, when necessary, to substantiate reason for payment or denial of claim.

Prepare a detailed explanation in the event of claim denial.

Review the claim file to ensure that necessary information and documents are completed, accurate and enclosed.

Manage a high volume of claims while maintaining established turnaround performance guarantees.

Assist with the handling of unit telephone calls and provide information regarding claim status, policy provisions and exclusions.

Knowledge of living benefits claim processing.

Desire to provide world-class customer service.

Securian Financial believes in hybrid work as an integral part of our culture. If you’re in a commutable distance (90 minutes) you’ll join us once a month within our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
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In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at View email address on click.appcast.io, by telephone View phone number on click.appcast.io (voice), or 711 (Relay/TTY).

Securian Financial is a drug-free workplace.

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