Head of Programme Management

The Program Director leads Endeavors’ Austin Refugee Program that supports refugees, asylees, SIVs, parolees, and other eligible newcomers through reception, placement, and long-term integration. The Director is accountable for day-to-day operations, staff leadership, compliance, quality assurance, fiscal stewardship, and community partnerships. This role ensures delivery of core services and outcomes under federal, state, local, and philanthropic awards, and coordinates closely with HIAS and state partners to advance client self-sufficiency and community belonging.

Must have at least four years of experience working with refugee or migrant populations and understand resettlement best practices, or quality assurance or compliance.

• Understanding of fundamental client management techniques including determining eligibility, assessing needs, identifying resources, making referrals, and conducting follow-ups.
• English fluency required. Fluency in one of the following languages is preferred: Dari, Pashto, Spanish, Swahili, or French.
• Bachelor’s degree in social work or an equivalent degree in education, psychology, sociology, or other relevant behavioral science.
• Four or more years of progressive leadership experience in refugee resettlement, immigrant integration, human services, or community-based programs with multifunder compliance; or four years of progressive project management experience on projects demonstrating advanced level of financial and managerial responsibilities.
• Must be available and willing to travel to various locations (30-40%) and with such frequency as the business need dictates.
• Must be available and willing to work nights, weekends and holidays as required to meet business needs.
• Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.