Front Desk Receptionist / Hotel Front Desk

Front Desk Agent

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties, and preparing select beverage and food items for guests. This includes making bar drinks, crafting coffee beverages, and preparing simple sandwiches and hot food items. Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)

Comply at all times with company policies, standards and regulations to encourage safe and efficient hotel operations

Greet and welcome all guests approaching the Front Desk in accordance with company standards; Maintain proper operation of the telephone switchboard and ensure that all company performance standards are met

Answer guest inquiries about hotel service, facilities and hours of operation

Be familiar with all in-house groups; Be familiar with all company policies and house rules as well as hospitality terminology

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system

Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel

Perform other duties as assigned, which may include, but are not limited to: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds

Access to back-of-house areas of the hotel and sensitive information

Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank

Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets

Prepare and serve bar drinks in accordance with company standards and local alcohol service regulations

Prepare and serve coffee beverages using standard recipes and equipment

Assemble and heat simple food items such as sandwiches, pastries, and hot grab-and-go items

Maintain cleanliness and organization of the coffee/bar preparation area, equipment, and supplies

Monitor inventory of beverage and food items and communicate replenishment needs to management

Ensure all food and beverage handling meets safety, sanitation, and brand standards