Virtual Training Facilitator I

Provider Training Specialist

Location: 100% Remote

Duration: 6-Month Contract

Schedule: Monday–Friday, 40 Hours/Week

Compensation: $35–$45/Hour (Depending on experience)

Training Specialist (TNG) Boston , Massachusetts Temp Per Hour Oct 6, 2026 $35.00 - $45.00

We are seeking a Provider Training Specialist to support a growing healthcare technology organization. This role will focus on educating healthcare provider organizations on digital platforms and workflows, with responsibilities split between delivering engaging virtual training and developing clear, user-friendly educational content. The ideal candidate will have healthcare industry experience, strong presentation skills, and a background working with providers, health plans, prior authorization, or healthcare technology.

Key Responsibilities

Deliver virtual training sessions, webinars, town halls, and platform demonstrations to healthcare provider organizations.

Educate provider office managers, administrative staff, and clinical users on workflows, platform features, and program requirements.

Create and maintain training materials, including how-to guides, FAQs, tip sheets, and other self-service resources.

Keep educational content accurate and current as products, workflows, and requirements evolve.

Support provider onboarding through phone, email, and digital outreach.

Gather provider feedback and identify common questions, challenges, and training needs.

Collaborate with Product, Operations, Provider Success, and other internal teams to develop effective training programs.

Document outreach and training activity in Salesforce or similar systems.

Qualifications

• 3–5 years of experience in a client-facing, training, customer support, provider relations, or similar role.
• Bachelor's degree preferred.
• Healthcare industry experience, particularly working with providers, health plans, or provider networks.
• Demonstrated experience delivering live training, presentations, webinars, or product demonstrations to external audiences.
• Strong written communication skills and experience creating guides, FAQs, job aids, or other educational materials.
• Ability to translate complex processes into clear, user-friendly training.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

Medicaid or Medicare managed care.

Prior authorization or utilization management.

Provider relations, provider education, or provider engagement.

Healthcare technology or EHR platforms.

Salesforce, LMS, or digital training tools.

Instructional design or training content development.

TNG123

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