Front Desk Receptionist - Hospitality

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
The Receptionist serves as the primary point of contact for employees, clients, visitors, and vendors within Opensity Solutions client environments. This role is responsible for creating a professional and welcoming experience through exceptional customer service, front desk management, communication coordination, and administrative support. The Receptionist plays a key role in maintaining efficient office operations, supporting workplace organization, and ensuring a positive client and guest experience. The position reports to the Lead Receptionist or Client Relations Manager.

Schedule: Monday-Friday 8am-5pm - flexible with OT occasionally

Front Desk Management:

Manage incoming phone calls efficiently by directing calls to appropriate personnel, taking accurate messages, and responding to inquiries professionally.
Provide timely assistance and support to visitors and employees by directing them to the appropriate departments or resources.
Maintain a professional front desk environment that reflects the service standards and values of Opensity Solutions.
Address concerns, inquiries, and service requests efficiently while maintaining a high level of customer satisfaction.
Maintain a customer-focused approach while supporting workplace hospitality and operational service initiatives.
Serve as a central communication hub for internal and external communications.
Relay messages accurately and promptly through phone, email, and in-person communication channels.
Support communication between departments to ensure smooth workplace operations and efficient coordination of activities.
Maintain awareness of daily office activities, meetings, and visitor schedules to support operational readiness.
Administrative Support:
Assist with sorting, distributing, and tracking incoming mail, packages, deliveries, and correspondence.
Maintain organized office records, files, and documentation systems to support efficient retrieval and administrative operations.
Monitor office supply inventory levels and coordinate replenishment as needed to maintain operational continuity.
Provide administrative support for meetings, events, and workplace activities as assigned.
Assist with data entry, document preparation, scheduling, and additional administrative tasks as needed.
Facility & Security Coordination:
Support workplace security procedures by monitoring visitor access and ensuring compliance with established protocols.
Participate in workplace safety training and operational readiness initiatives as required.
Training & Professional Development:
Participate in ongoing training and development programs, including workplace systems, customer service standards, and operational procedures.
Maintain knowledge of company policies, workplace protocols, and service standards to support operational excellence.
Excellent customer service and interpersonal communication skills with a client-first mindset.
Proficiency in Microsoft Office Suite and office technology systems.
Education: High school diploma or equivalent required; associate or bachelor's degree preferred.

Experience: Minimum of 3-5 years of receptionist, front desk, customer service, or administrative support experience, preferably within professional services or legal environments.

Technical Skills: Proficiency in Microsoft Office Suite, scheduling systems, communication platforms, and general office technology required.

The Compensation range for this role is 25.00 to 28.00 USD per hour and may be eligible for an annual bonus. Medical insurance
Dental insurance
401(k) retirement plan
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.