Head of Programme Management

Job Details Job Location: Joplin - Joplin, MO, Position Type: Full Time, Salary Range: $62000.00Salary/year, Positions starting at $62,000 annually!

Program Supervisor Are you interested in joining a rewarding non-profit career field with opportunities to make a difference in your community? Help us fulfill our mission to support individuals with disabilities in enhancing the quality of their lives!

These frontline supervisors are trusted with the responsibility for tracking client progress, supervising assigned staff in residential facilities, and implementing treatment and support programs.Empower staff to improve the self-help skills of individuals served,

Assist in the development of personal plans,

Build a topnotch team through hiring and coaching staff,

Create and maintain reports and records of individuals served

Graduated from an accredited college or university with a bachelor's degree with major specialization in the field of human services.

One year of experience working with individuals with autism spectrum disorders, psychiatric disorders, and/or developmental disabilities.

Health, Vision, Dental, and Life Insurance

Employer-Paid Life Insurance and AD&D coverage

Monthly Cell Phone Reimbursement Stipend

Employee Assistance Program

PROGRAM SUPERVISOR Definition The Program Supervisor is a professional, management level position responsible for program-planning, management, and supervision of community and residential service programs with The Arc of the Ozarks. Group Home (GH), Individualized Supported Living (ISL), Day Habilitation (DH), Individualized Skills Development (ISD), Community Integration (CI), Personal Assistance (PA), and any Employment related service (ES). Services are provided to persons with autism, intellectual and developmental disabilities, and co-existing mental health and behavioral disorders.

The Program Supervisor functions as the Degreed Professional Manager (Missouri Comprehensive Waiver guidelines) with overall responsibility for the development, implementation, coordination, and evaluation of individual support plans adapted to the needs of persons served. The Program Supervisor is a manager, and as such, is responsible for staff training and supervision, quality enhancement monitoring, developing, and implementation of individualized support plans and safety crisis plans for individuals residing in residential sites operated by the Arc of the Ozarks. Monitoring of direct support staff in implementing outcomes and coordinating all activities in the provision of programming for individuals including, but not limited to, improving self-help skills, economic self-sufficiency, socialization, leisure activities, personal health, communication, and other skills leading toward increased independence.

The Program Supervisor is responsible for the development and monitoring of the Individual Support Plans (ISP) of persons served and supervising assigned staff in implementing active treatment and support. The Employee consults with administrative officials, program staff, and other employees and outside agencies in coordinating and implementing The Arc of the Ozarks Quality Assurance policies and procedures.

The Program Supervisor is at the center of all discussion with family, person served, staff, Oversight RN, guardians, administration, Service Coordination, and Department of Mental Health (DMH) Regional Office and consults with administrative officials, program staff, and other employees and outside agencies in coordinating and implementing The Arc of the Ozarks Quality Assurance Program. The Program Supervisor along with the Shift Supervisor, are responsible for the overall appearance and cleanliness of the home.

General supervision is received from the Assistant Director of Program Services or other designated superior; Essential Job Functions Mission and Core Values Serves as an internal and external ambassador of the Mission and upholds the Core Values and purpose of The Arc of the Ozarks

Personnel Management Interviews and hires Direct Support Staff

Completes progressive disciplinary action required when policy violations occur.

Completes employee performance reviews within the established timelines.

Instructs and orients staff in their duties and provides continued in-service training and practical instruction to staff. Provides support and performance feedback to staff on the allocated caseload.

complaints of residents, parents, and/or guardians and employees; Ensures employee schedules are set and are being submitted through the timekeeping system and distributed to employees per Arc policy and procedure.

Closely monitors team overtime, follows set expectations on managing overtime, ensuring it is in line with company goals.

Responsible for ensuring direct plan implementation for individuals served and monitoring of staff in the execution and progress of outcomes as stated in the Individual Support Plan.

Supervises and oversees the application of basic health care for individuals and administers medications in accordance with agency policies and procedures and per the State of Missouri Medication Aide Level I training.

Quality Assurance and Compliance Assumes overall responsibility for implementing policies and procedures regarding training of all employees.

Ensures proper documentation of each person served is completed in accordance with Arc policy and procedures

Ensures the program site environment is person-centered, clean, free of any health and safety concerns, and meets Arc quality assurance standards.

Ensures that timely reporting of critical incidences occur per Department of Mental Health and The Arc of the Ozarks policies.

Removes all staff with expired training from working shifts (until training is complete) and completes disciplinary actions per policy.

Completes required weekly Quality Assurance (form 408) checks of the residential service sites and homes per the assigned caseload. Communicates necessary information to all subordinates in accordance with policy and procedures

Maintain effective working relationship with persons served, supervisors, families and guardians, co-workers, and professionals from other organizations

Program Operations Participates in the On-call System rotation as required per the assigned department.

Familiarity with all Arc policies and possesses ability to effectively carryout and enforce all Arc policies.

Responsible for submitted accurate and timely billing for services rendered.

Responsible for reviewing and creating accurate ISL Budgets as well as ensuring authorizations are available for billing.

Responsible for resolving billing issues by ensuring authorizations match submitted budgets.

Ability to work with and respect persons with intellectual and developmental disabilities and other mental health diagnoses.

Ability to work varied and flexible hours and to accept and adapt to changes in assignments, methods, policies, etc.

Considerable knowledge of applied behavior analysis, autism, developmental disabilities, and allied disciplines involved in the evaluation, care, and habilitation of persons with autism spectrum disorders and other disabilities.

Considerable knowledge of the principles of leadership, supervision, and training of staff members

Considerable knowledge of community-based programs of all disciplines for the care and the treatment of individuals with autism spectrum disorders and other disabilities.

Ability to direct, coordinate, and supervise harmoniously the work of professional and non-professional employees.

Ability to assign, direct, and review the work of subordinate staff involved in the implementation of habilitation programs.

Ability to collect and analyze information in making decisions concerning treatment for each individual resident.

Ability to evaluate the progress of residents and the quality of a variety of habilitation programs.

Ability to work as a direct contact staff with individuals served, to demonstrate needed behavior for direct contact staff.

Minimum Experience and Training Qualifications Strongly prefer knowledge of and prior experience working with services offered through Department of Mental Health and Children’s Division.

Graduation from an accredited college or university with a bachelor's degree with major specialization (24 semester hours) in elementary or secondary education, special education, early childhood education, psychology, social work, sociology, counseling, recreation (including specialty areas such as art, dance, music, or physical education), speech language pathology or audiology, occupational therapy, physical therapy, nursing, or other specialties in the field of human services. and one-year experience working with individuals with Autism Spectrum disorders, psychiatric disorders, and/or developmental disabilities.

Relevant experience may be substituted for a bachelor’s degree. For candidates without a bachelor’s degree, must have five years relevant experience in the field (2 of which preferred to be in a management capacity.)

Must qualify to serve as a Degreed Professional Manager in accordance with DMH-DD waiver guidelines.

Traits and Characteristics Desired The Program Supervisor will be a person who is passionate about working with individuals with disabilities and increasing their independence as a valued member of the community. A sincere dedication to the mission and the people served by The Arc of the Ozarks is crucial.

The Program Supervisor should have outstanding critical thinking skills and effective communication qualities as demonstrated by success in prior experience in a human service position or leadership role.

The Program Supervisor must demonstrate the ability to establish rapport, effectively communicates, and cultivates a positive work culture with not only their team, but staff from other departments, guardians, individuals served, internal and external stakeholders.

They are able to delegate effectively and demonstrate solid time management skills.

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