Service Writer for customer service

Service Writer / Service Advisor

We're looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!

Greet customers and assess their vehicle service and repair needs

Build and maintain lasting relationships with customers to drive satisfaction and retention

Coordinate repair orders between customers, technicians, and the parts department

Monitor repair progress and provide frequent updates to customers

Maintain the company's reputation for integrity, professionalism, and quality service

Support dealership profitability by maximizing sales opportunities and executing promotions

Oversee technician efficiency, job completion times, and quality control standards

Participate in the continuous improvement of service department procedures and operations

Proven automotive service advisor or writer experience required

Excellent customer service, communication, and organizational skills

High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred

Proficient in computer systems and service management software

Competitive Pay Plan Salary plus bonus and commission opportunities

Career Growth Ongoing training and advancement from within

Positive, Professional Environment Supportive team focused on customer satisfaction

Company-Provided Training Continuous education and skill development

Comprehensive Benefits Health, Dental, and Vision insurance

Our Commitment to Diversity

We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Paul Thigpen Ford of Waynesboro