Head of Programme Management

Job Description Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

The RESEA Program Manager is responsible for managing service delivery operations, ensuring contractual compliance, and leading performance outcomes in alignment with Career Team's goals. This position will oversee RESEA Supervisors and serve as the primary liaison with internal and external stakeholders on RESEA-related matters. Provide direct supervision and coaching to RESEA Supervisor and RESEA Team, fostering a high-performing team culture focused on customer engagement and positive outcomes.
Establish and monitor key performance indicators (KPIs), developing strategies to meet or exceed performance goals related to reemployment, job placement, and customer engagement.
Collaborate with internal leadership and local and state workforce partners to ensure consistent implementation of program initiatives, workshops, and assessments.
Review performance data, analyze trends, and develop action plans to improve program efficiency and effectiveness.
Collaborate with the Deputy Director and Performance Manager to review performance data, identify trends, and implement strategies for continuous program improvement
Oversee quality assurance processes, ensuring data integrity, accurate documentation in Work In Texas and other required systems, and adherence to case management standards.
Support continuous professional development for RESEA Supervisor and Coordinators, coordinating training and knowledge-sharing sessions on policies, procedures, and best practices.
Serve as the point of contact for escalated participant matters and high-level compliance issues, coordinating resolution with Unemployment Insurance (UI) and other partner agencies as needed.
Lead efforts to align services with local labor market demands and collaborate with workforce center leadership to integrate RESEA services into broader workforce strategies.
Drive a customer-centered approach that enhances participant engagement and maximizes employment outcomes.
Appropriately represent Career Team in stakeholder meetings, community forums, and state-led workgroups relevant to RESEA programming.
Bachelor's degree in workforce development, business administration, human services, or a related field, or an equivalent combination of education and experience.

• Experience leading teams to meet performance metrics, preferably within case management or career services settings.
• Proficiency in data systems including Work In Texas and other case management platforms, with strong attention to data quality and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Computer literate with proficiency in Microsoft Office (e.g., Word, Excel), PowerPoint, training platforms, and case management or customer relations software applications
• Exceptional time management skills to meet deadlines and work under pressure
• Bilingual or Multilingual

Master's or MBA degree
Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Employment Type: Full-Time, Exempt Employee
Job Site: Onsite
Travel : 30% travel within the region

Founded in 1996, Career Team, LLC is a private workforce development organization.
Magazine and the British Broadcasting Network as an innovative, government funded solutions program
Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; 5) Manage and monitor employee access to company facilities, equipment, and systems; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.