Head of Programme Management

Qualifications: A Senior Program Manager is responsible for leading complex, multi-site security programs, and strategic customer accounts from project award through final completion. The role focuses on customer satisfaction, project delivery, financial performance, risk management, and cross-functional coordination across multiple projects and stakeholders.

Lead multiple concurrent projects within large customer programs.

• Ensure projects are delivered on schedule, within budget, and in accordance with contract requirements.
• Coordinate project teams, engineering, procurement, field operations, and subcontractors.
• Customer Relationship Management
• Serve as the primary day-to-day executive contact for assigned strategic accounts.
• Build and maintain customer relationships at multiple organizational levels.
• Manage customer expectations and proactively address concerns before escalation.
• Identify opportunities for expansion, additional scope, and long-term partnership growth.

Financial Accountability

• Own revenue, margin, forecasting, and project financial performance for assigned programs.
• Review labor utilization, material expenditures, subcontractor costs, and job forecasts.
• Develop recovery plans for projects experiencing financial or schedule challenges.

Risk & Contract Management

• Identify program risks, constraints, and dependencies.
• Manage contractual obligations and customer deliverables.
• Protect company interests through disciplined contract administration.

Resource Planning & Coordination

• Partner with Operations leadership to forecast labor and resource requirements.
• Coordinate staffing plans across project managers, supervisors, technicians, and subcontractors.
• Balance workload and priorities across multiple projects and regions.
• Support capacity planning to meet customer commitments and business objectives.

Provide executive-level reporting on program health, financial performance, schedule status, risks, and opportunities.

• Prepare and present business reviews for leadership and customers.
• Ensure accurate reporting of forecasts, project progress, and action plans.

Mentor Project Managers, Associate Program Managers, and supporting personnel.

• Foster collaboration among sales, engineering, operations, procurement, and finance teams.
• Support talent development and succession planning initiatives.

Develop long-term account strategies to support customer growth and retention.

• Support business development efforts for existing customers.
• Contribute to organizational process improvements and scalable program management practices.
• This a National & remote role.