Head of Services - Support and Managed

Job Description: Service Manager

Position Classification:

Full-Time / Exempt

Reports To:

General Manager

Position Summary

The Service Manager leads and motivates the Front of House (FOH) team to deliver exceptional guest experiences while driving sales, profitability, and operational excellence. This role combines hands‑on leadership, adherence to Walk‑On’s standards, and support of a positive, team‑focused environment.

Key Responsibilities

Guest Experience & Service Excellence

Ensure consistent execution of Walk‑On’s recipes, portioning, and service standards.

Supervise bar operations to maximize profitability and ensure compliance with beverage laws.

Maintain high standards of cleanliness, safety, and guest satisfaction.

Fill in where needed to ensure smooth operations and outstanding service.

Team Leadership & Development

Train, coach, and evaluate FOH team members to maintain high performance.

Provide feedback, enforce policies, and administer fair and consistent corrective action.

Promote teamwork, accountability, and a fun, positive work environment.

Operational & Financial Management

Prepare schedules, reports, and other operational documentation accurately and on time.

Monitor labor and controllable costs while ensuring all positions are staffed appropriately.

Ensure proper receiving, storage, and inventory control for all products and equipment.

Support marketing, advertising, and promotional initiatives to drive sales.

Compliance & Safety

Comply with all federal, state, and local regulations, including labor, health, and safety requirements.

Follow company policies and procedures for cash handling and restaurant operations.

Requirements

Minimum 2 years of management experience in a full-service, high-volume restaurant.

Proven success in leadership and operational management.

Strong communication, organization, and team‑building skills.

Ability to work collaboratively with management and staff to achieve results.

Must be able to work nights, weekends, and holidays as required.

The Walk-On’s Way

We lead with heart, hustle, and hospitality. Our Service Managers set the tone for the guest experience and inspire a culture of teamwork, energy, and excellence in every shift.

Equal Employment Opportunity (EEO)

Walk-On’s Sports Bistreaux is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members. Employment decisions are based on merit, qualifications, and business needs.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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