Full Time and Part Time Key Holders

Job Category Dispensary

Employee Type Part-Time

Required Degree High school

Fluent is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania, and Texas as FLUENT Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance are unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

As a Key Holder, you may be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around Fluent products, providing the right solutions and providing the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other. Every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.

Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction

Ability, willingness, and competency to open or close the store, conduct daily inventory, receive deliveries, and lock or unlock the dispensary.

Conduct batch inventory count

Distribute and assign cash drawers

Use available resources efficiently to assess the customer’s health conditions and needs

Record details of each customer interaction and any actions taken

Follow up on any customer issues requiring additional research

Maintain adequate knowledge of the product guide and understand the benefits of Medical Cannabis

Communicate with the Director of Retail Operations, general manager, and/or assistant general manager regarding the status of issues

2 years of previous experience with customer service desired

Working knowledge of MS Office

There will be frequent contact with internal and external people, either face to face or by telephone or email

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Must be able to effectively communicate with others verbally and in writing. This position regularly requires long hours and frequent weekend work.

Fluent is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by law.

Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental, and vision insurance, and paid time-off program, and a non-matching 401k plan.

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